Reception/Customer Service

• Face to face resident interaction, building a good relationship and rapport with customers ensuring they feel welcome, safe and at home.
• Handle day to day enquiries and complaints from residents and escalating where required.
• Support in the preparation and delivery of customer communication ensuring residents are regularly updated on building matters and other matters that may impact their experience.
• Manage parcel overflow ensuring both residents and delivery companies are ‘managed’ to follow parcel strategy.
• Key Management and arranging access to properties for third parties (agents, contractors, inventory clerks).
• Inspections of communal areas including cleanliness, hazards or health and safety issues, lighting and following through to ensure completion.
• Ensure the resident move in and move out process is seamless.

• Previous Customer Service, Reception, Front of House.
• Experience within property, hospitality, travel or similar would be an advantage.
• Strong written and verbal English skills.
• Well-groomed and professional appearance.
• Passionate about customer service.
• Ability to build relationships.
• Self-motivated and able to work alone.

LogicMelon