Client Service Administrator

Benefact Group

  • Gloucester
  • Contract
  • Full-time
  • 3 hours ago
Working hours: 35 hours per week, Monday to FridayDuration: 12 months Fixed-Term ContractLocation: GloucesterJob Ref: 204180About the roleEcclesiastical Planning Services, who are proudly part of Benefact Group, are looking for a Client Service Administrator to join our Gloucester office on a 12 month fixed-term contract.You will be working as part of the Client Service Team who carry out the administration for our funeral planning business. The role is varied and can involve processing of new business applications, dealing with claims and general administration within Ecclesiastical’s Funeral Planning Department.Why join us?Join a collaborative and inclusive culture that’s committed to making a difference and building a more sustainable future. Ranked amongst the UK's top 50 Best Large Companies to Work For in 2024, we offer fantastic career and development opportunities within a rapidly growing, innovative Group—where all profits go to charity and good causes.What you'll be doing
  • Supporting the team with day-to-day administration, ensuring delivery of excellent customer service within agreed SLAs
  • Taking ownership and proactively deal with client matters arising through all channels of communication
  • Ensure financial transactions are accurate and outstanding matters are proactively followed up
  • Liaising with funeral directing partners and third party suppliers
  • Keeping accurate records using the Company’s back office systems
What you'll need to have
  • Good telephone manner
  • Excellent written communication
  • Experience of Microsoft packages e.g. Word and excel
  • Proven organisational skills
  • Flexible attitude and approach and excellent team player
  • Educated to GCSE level or above
What we offer
  • A competitive salary - let's discuss it
  • Group Personal Pension - up to 12% employer contribution
  • Generous annual bonus scheme between 6% and up to 24%
  • 25 days annual leave plus bank holidays, and a holiday buy and sell scheme
  • An array of health and wellbeing benefits, including private healthcare, income protection and life assurance
  • £200 annual personal grant to a charity of your choice
  • Encouraged to take at least one volunteering day per year
  • Employee Assistance Programme
  • Full study support to gain professional qualifications
  • Access to virtual GP
  • Enhanced maternity and paternity pay
Hear from the hiring manager"We are a busy team focussing on providing excellent customer service to our Funeral Director partners and their customers. We’re looking for a colleague who constantly strives to deliver great outcomes, has a keen eye for detail and enjoys working as part of a busy and friendly team."About usEcclesiastical Planning Services (EPS) work with a UK-wide network of funeral directors to provide pre-paid funeral plans. Our business is based on trust, so we focus on personal service, offering guidance and support to funeral directors and families when they need it most.Benefact Group is a unique international financial services Group made up of over 30 businesses. We are owned by a charity and have been the 3rd largest UK corporate donor over a decade*, having given away £250 million since 2014. We have ambitious plans to become the UK’s number one corporate donor, with strategic objectives in place to double the Group’s size.We believe it’s essential to attract, empower, grow and reward talented people, offering fantastic opportunities for career and personal development. Our giving ethos, 135-year history and the diversity of what we do, has enabled us to build a culture of kindness, great ambition, and of passionate people driven to do better and be better.At Benefact Group, we are committed to creating an inclusive culture and building an environment where each and every one of us feels valued and respected. We are a community made up of people with a range of different backgrounds, abilities, perspectives, beliefs and interests and we value the strength this brings to us as a Group. We welcome applications from everyone.If you need any additional support during the recruitment process, then please let us know.*Directory of Social Change’s UK Guides to Company Giving 2017-26

Benefact Group