About UsSince 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $15 billion global provider of IT solutions and services.Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 6,000 of them. If you join our team, you’ll enjoy:Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.Continuous professional growth and leadership opportunities.Health, wellness, and financial benefits to offer peace of mind to you and your family.World-class facilities and the technology you need to thrive – in our offices or yours.Job SummaryThe International Integration Data Center Technician will assemble racks which include servers, networking devices, storage, cables and other data center equipment. They will integrate the hardware to complete the customer’s datacenter solution. The Data Center Tech will complete all aspects of the build by following runbooks and quality control checklists, that outline the defined procedures and instructions.This position will be reporting to UK IDCS Manager and will be required to report to the SHI UK Nexus office location as determined by SHI management.Role DescriptionInclude, but are not limited to:Use AX to check equipment in and validate against Bill of MaterialConfigure servers and complete documented bench testingPower on components and check for failures by monitoring lights and display diagnosticsComplete configuration updates as documented per customer’s requirementFollow Quality Control processes and documentation specific to build type and customerFollow detailed oral and written instructions in the installation/removal and repair of electronic equipment.Decipher customer documentation and specifications to turn a logical construct into a physical build. This includes understanding what components in quantity and type comprise the build and how those parts should be configured and installedEnsure all client related information and documentation is handled in accordance to ISO 27001 requirements.Possess the ability to place all components, including disks, NICs, memory, into the customer defined configurationInstall components into the rack following the rack elevation diagramInstall cables and labels as documented in the runbookLearn the customer labeling process and naming standards for power and network and be able to meet the quality control expectations for that labelingConduct power testing and respond to any DOAs by debugging and then opening tickets with appropriate hardware vendors as necessaryComplete power redundancy testing by failing over power strip A and then power strip BAssist automation team in running custom scripts to complete hardware verification and populate files with outputUsing customer and internal documentation, conduct regular thorough reviews of builds to verify they are being built to specAttend internal meetings to report status on current build projectsRead and comprehend technical manuals, troubleshooting guides, manufacturers specifications, and equipment displays/monitorsMake support calls to vendor to open tickets for failed componentsComplete IP updates on management interfacesInstall license keysComplete BIOS and firmware updatesCapture network interface MACs and save the dataCapture and merge data and post to internal systemsAcquire additional skills to maintain technical competenciesWork closely with warehouse teams to advise on crating status and any delays potentially impacting the shipping scheduleProcess staged inventory and order modifications working closely with Sales and warehouse staff to address any issues and necessary updatesAssist with QC tasks as required by the management team.Support other departments as required by the management team.Behaviors and CompetenciesTeamwork: Can understand the importance of teamwork and is developing the ability to contribute effectively to team efforts.Initiative: Can demonstrate a willingness to take on new tasks and responsibilities when assigned.Time Management: Can understand the importance of time management and strives to prioritize tasks to meet deadlines.Critical Thinking: Can understand and identify the strengths and weaknesses of an argument.Technical Expertise: Can understand the basic concepts in a technical area and seeks guidance when applying them.Information Gathering: Can demonstrate a willingness to gather necessary information when assigned.Willingness to Learn: Can demonstrate interest in learning new things and seeks opportunities for personal and professional development.Follow-Through: Can demonstrate a willingness to complete assigned tasks and responsibilities on time.Technical Troubleshooting: Can demonstrate a willingness to identify and address simple technical problems when they occur.Detail-Oriented: Can demonstrate an ability to follow instructions and complete tasks as assigned.Multi-Tasking: Can demonstrate a willingness to take on multiple tasks and responsibilities when assigned.Skill Level RequirementsAbility to decipher technical documentation and communicate technical detail to team members translating logical information into a physical buildAbility to work with multiple resources under tight time constraints to meet strict deadlines while maintaining order and professionalismTechnical problem-solving skillsAbility to pay attention to detailAbility to complete technical configurations, such as firmware upgrades, network settings, and custom settings as required by the customer across multiple vendor platformsAbility to work with several teams and manage multiple rack integration projects that are running simultaneouslyAbility to comprehend technical documentation, including VISIO diagrams, and be able to transfer that logical information into a physical build.Organizational and planning skillsTroubleshooting skillsStructured cable routing skillsPreferred Skills:Knowledge of configuration and warehouse processesSome knowledge of servers, storage, networking and associated problem-solving skillsKnowledge of AX, specifically as it relates to config check in / check out and order processingOther RequirementsMay be required to stoop, bend, kneel and squat for extended periods of timeMay be required to lift and move items for prolonged periods.May be required to work overtime to meet client and business demand.PLEASE DELETE THE ONES THAT ARE NOT RELEVANT TO THIS JOB REQThe base salary range for this position is $X - $X. The estimated on-target earnings, or OTE, which includes a base salary and bonus/commissions, are $X - $X. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.The estimated annual pay range for this position is $X - $X [which includes a base salary and bonus/commissions]. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.The estimated hourly pay range for this position is $X - $X [plus a quarterly bonus]. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.SHI UK is an equal opportunity employer and does not discriminate on the basis of race, religion, gender, sexual orientation, national origin, age, disability, or any other legally protected status. We encourage applications from all qualified candidates and we are dedicated to providing a fair and accessible recruitment process.Equal Employment Opportunity – M/F/Disability/Protected Veteran Status
