Digital Enablement Manager
- Crawley, West Sussex
- Permanent
- Full-time
Are you passionate about driving digital transformation in healthcare? Straumann is seeking an experienced and inspiring Digital Enablement Manager to lead our Digital Services Team in delivering best-in-class onboarding, training, and customer success across our digital product suite.
In this role, you’ll manage a team of 5 direct reports (3 Digital Product Trainers and 2 Digital Success Managers) and act as the key orchestrator of customer onboarding and adoption success for our intraoral scanner and digital solutions portfolio.
You’ll be responsible for ensuring high-quality implementation, training delivery and customer satisfaction—while also leading your team through change, building engagement and driving resilience as we continue evolving in a fast-paced environment.
You’ll combine strong people leadership, analytical acumen and customer-centric thinking to help our dental clients integrate digital technologies seamlessly into their workflows and support Straumann’s broader strategic goals.Key Responsibilities
Team Leadership & People Management
- Lead, coach, and develop a high-performing team of Digital Product Trainers and Digital Success Managers.
- Foster a culture of accountability, collaboration, and continuous improvement.
- Support team development, training, and performance reviews aligned with business goals.
- Oversee and deliver structured installation and training support for new and existing customers.
- Ensure a smooth and high-quality customer experience throughout the implementation process—from pre-installation preparation to post-installation reviews.
- Assess technical needs and tailor training accordingly for each customer.
- Lead your team through change by promoting new ways of working and supporting team engagement.
- Partner with cross-functional teams (Sales, Marketing, IT, Product) to align efforts and ensure consistency in delivery.
- Coordinate the national rollout of intraoral scanners and other digital solutions, managing timelines, risks, and resources.
- Own and manage a centralized calendar to balance demand and team capacity.
- Identify and escalate risks, resource gaps, and process bottlenecks to the Head of Services.
- Track adoption and usage trends; report insights using tools such as Excel, Power BI, and PowerPoint.
- Regularly communicate team performance, training effectiveness, and customer satisfaction metrics to internal stakeholders.
- Gather and consolidate customer feedback to influence continuous product and service enhancements.
Education & Professional Experience
- Bachelor’s degree or relevant education.
- Proven leadership experience managing teams in customer-facing roles.
- Demonstrated success in delivering digital technology implementations—ideally in the dental or medical device sector.
- Strong leadership and people development skills with the ability to lead through change and ambiguity.
- Excellent communication and interpersonal skills with a high level of empathy and resilience.
- Strong project management and coordination capabilities, with a structured, proactive mindset.
- Highly organized and analytical, with experience in reporting and presenting insights (Power BI, Excel, PPT).
- Tech-savvy and customer-oriented, with the ability to adapt training based on varying customer needs and technical levels.
- Change management
- Collaborative, strategic thinker who thrives in fast-evolving environments.
At Straumann, we believe in transforming smiles through cutting-edge technology and customer excellence. In this role, you’ll have the opportunity to shape the customer journey, lead a high-impact team, and play a key role in our digital growth.