Service Advisor
- Guildford, Surrey
- £33,000 per year
- Permanent
- Full-time
- Join a Friendly, Family-Run Garage!
- Location: Hindhead, Surrey
- Salary: Up to £33,000 DOE + Upsell Bonuses
- Hours: Monday to Friday, 8:00 am - 6:00 pm
- Employer: Independent Specialist
- Family Atmosphere: Work with a supportive, tight-knit team that values every member.
- Variety: Handle everything from customer bookings to performance tuning and car parts sales.
- Upskilling Opportunities: Learn about performance tuning and specialist car parts while helping customers achieve their dream rides.
- Creative Outlet: Flex your creative side by contributing to social media strategies and marketing ideas to grow the business.
- Job Satisfaction: Enjoy the mix of customer interaction, technical problem-solving, and sales in a dynamic environment.
- Experienced in the Motor Trade: Previous Service Advisor experience is essential.
- A Natural Multitasker: You're organised, thrive in busy environments, and know how to prioritise.
- An Exceptional Communicator: Whether it's email, phone, or face-to-face, you know how to engage with customers.
- Mechanically Minded: You have a good understanding of vehicle mechanics and are comfortable explaining technical details to customers.
- Sales-Savvy: You're confident in upselling services and parts while building trust and rapport with customers.
- Tech-Literate: Familiarity with social media, email platforms, and automotive booking systems is a plus!
- Customer Liaison: Be the friendly face customers rely on when booking their vehicles in for servicing or repairs.
- Problem Solver: Listen to customer concerns, document issues, and communicate them effectively to technicians.
- Upsell Wizard: Spot opportunities to recommend additional services or parts and secure customer approval.
- Tech Translator: Explain diagnostic reports and repair options in a clear, jargon-free way.
- Marketer Extraordinaire: Work with the team to create marketing and social media campaigns to bring in more customers.
- Over-the-Counter Sales: Advise on and sell performance car parts to enthusiasts.
- Customer Champion: Keep customers updated on their vehicles, ensure their experience is seamless, and celebrate their loyalty.