
Social Care Assessor - Integrated Discharge Team - Hospital
- Enfield, Greater London
- £34,341 per year
- Permanent
- Part-time
- To be the first point of contact for Adult Social Care and other related services and to provide high quality and comprehensive support to empower users and carers to plan, work towards and achieve their outcomes.
- To use judgement, assessment and decision-making skills to identify and allocate appropriate resources to meet customer needs and requirements, determine eligibility for services and other support and assistance, including the assessment of risk to service users. This includes practical assistance in terms of the provision of disability equipment and home adaptions to users with a physical disability in order to maintain their maximum independence within the community.
- Working effectively individually and as part of a team, to achieve service outcomes and actively contribute to the development and smooth running of the service in accordance with local policies procedures and legislation.
- To ensure that all related administrative functions are undertaken.
- To maintain a clear understanding of the objectives, direction, and development of the service area to meet changing needs, with emphasis on customer relations, continuous service improvement and ensuring that a positive image of the Council’s is portrayed at all times.
- To contribute towards the development of a culture within the service, which is customer focussed, builds on the strengths of the community and the customers social networks, committed to ensuring value for money and provide a high standard of customer service, health and safety and the councils core values.
- To respond to customer needs through organisational learning through implementing new practices and procedures as required.
- To use judgement, assessment and decision-making skills regarding eligibility for support and services, including the assessment of risk, to identify and allocate appropriate resources to meet customer needs and requirments.
- To work to deadlines and budgetary constraints where resource and workload are frequently subject to variation.
- Attend regular service meetings and contribute ideas and make recommendations for improvements/changes in existing procedures, polices and processes.
- To have a working knowledge of relevant policies, procedures and legislation in order to identify when enquires need to be referred to a specialist officer.
- Advise and train colleagues in any specialist activities undertaken/areas of expertise, as requested by the line manager, in order to help develop a multi-skilled team.
- Manage own performance effectively to meet goals and targets and work to required deadlines, working in line with performance development and review process.
- Use relevant databases ensuring that data and records are maintained in accordance with agreed standards and in keeping with the data protection/freedom of information regulations.
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