Account Manager - Learning and Development

MSX International

  • Warwick
  • Permanent
  • Full-time
  • 6 days ago
  • Apply easily
Company DescriptionMSX International Group is the leading global provider of outsourced business solutions for the automotive industry making business in more than 80 countries. MSXI’s deep industry expertise combined with advanced data analytics and custom software solutions improve the performance of automotive dealership networks by increasing revenue, reducing cost, and enhancing customer satisfaction.MSX International is seeking an experienced Account Manager with Learning and Development background to oversee and manage the delivery of Nissan’s Training Academy. This role combines client relationship management, team leadership and operational excellence, ensuring Nissan’s dealer network received outstanding training solutions.Job DescriptionIn this role, you will be the key link between Nissan and the training delivery team, managing end-to-end administration, driving continuous improvement and shaping L&D strategy with data-led insights.Key responsibilities:Client Relationship Management
  • Act as Nissan’s primary contact for training operations and performance.
  • Build strong, collaborative relationships with senior stakeholders.
  • Provide regular reviews, insights, and recommendations to improve the L&D offering.
Strategic & Operational Delivery
  • Lead the planning, scheduling, and promotion of training programmes.
  • Ensure compliance across the dealer network through targeted learning solutions.
  • Support Nissan on L&D strategy, network communications, and curriculum changes.
Team Leadership
  • Manage and develop the training delivery and operations teams.
  • Oversee recruitment, training, and performance management.
  • Drive a culture of high-quality service and continuous improvement.
Data & Reporting
  • Analyse training data to identify challenges and opportunities.
  • Produce regular reports on performance, participation, and learner feedback.
  • Use insights to shape decision-making and support strategic direction.
Financial & Project Management
  • Forecast and manage budgets for MSX projects.
  • Support Nissan with financial oversight of ad hoc training projects.
  • Oversee hotel, venue, and logistics management for training events.
What’s in it for you?At MSX, our employees are the force behind our success. We are dedicated to empowering and encouraging our people and offer flexible working methods to suit all. We are a Disability Confident Committed organisation who takes pride in our diverse workforce.In joining MSX, you can enjoy:
  • Up to £55,000
  • Full-time, remote working with occasional client visits (Maple Croos)
  • A collaborative, people-focused environment where your contribution truly matters
  • 25 days annual leave per year
  • Life insurance
  • Car allowance
  • Potential to progress within the company, with global opportunities updated regularly
Working Pattern and Location
  • 40 hours per week
  • Permanent
  • Monday-Friday
Qualifications
  • Clear, confident communicator with strong stakeholder management skills.
  • People management experience – able to motivate and lead teams.
  • Critical thinker with strong problem-solving capability.
  • Self-driven, proactive, and resilient.
  • Understanding of the automotive retail network (essential).
  • Strong MS Excel skills (pivot tables, dataset integration, reporting).
  • Project management skills; software knowledge an advantage.
  • Experience in learning administration, L&D operations, or training programme management.
  • Ability to manage complex processes with multiple stakeholders.
Additional InformationAbout MSX:With over 5,000 employees based in more than 80 countries across the globe, our teams provide industry leading expertise that spans:
  • Consumer Engagement
  • Parts, Accessories & Service Performance
  • Actionable Insights
  • Diagnostics & Repair Enhancement
  • Warranty and Repair Efficiency
  • Technical Information
  • Learning Solutions
  • Sales Performance
Building trust since 1931, our proven track record means that we now partner with almost every car manufacturer on the market.The MSXI PurposeTo empower Movers and Makers to thrive in our ever-changing worldThe MSXI MissionTo harness our expertise in mobility, the creativity of our global teams,and the power of technology, to craft tailored and innovative solutionsThe MSXI VisionTo enhance every journey in the world of mobilityMSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.

MSX International