ERP Priority Support Coordinator
- Hemel Hempstead, Hertfordshire
- Permanent
- Full-time
Salary: Upon application
Location: Hemel Hempstead
Shift Pattern: Standard Monday – Friday – Hybrid working options.Responsibilities:Job briefOur client is seeking an experienced and detail-oriented ERP Support Coordinator to join their dynamic team. The ERP Support Coordinator will be responsible for overseeing and managing the daily operations of our Enterprise Resource Planning (ERP) system – Priority Software. This includes providing technical support, troubleshooting issues, coordinating system developments and upgrades, and ensuring seamless integration with other business processes. The ideal candidate will possess a strong understanding of Priority Software, excellent communication skills, and the ability to collaborate with various stakeholders to optimise system performance.Key Responsibilities:
- Technical Support:
- Provide first-level support for Priority software users, addressing and resolving issues in a timely and efficient manner
- Collaborate with IT and external Priority software provider to troubleshoot and resolve technical problems related to the ERP system
- Monitor system performance and proactively identify areas for improvement
- User Training: o Develop and deliver training programs for Priority software users to enhance their understanding of system functionalities
- Create user guides and documentation to assist users in navigating and utilising the Priority software effectively
- Coordination and Communication:
- Collaborate with internal departments to gather feedback and requirements for system enhancements or modifications
- Coordinate solution testing in line with project delivery plans
- Capture and report any negative results found during testing cycles
- Coordinate with ERP Support companies for software updates, developments (customisations), and system upgrades
- Work closely with cross-functional teams to identify opportunities for process improvements and system optimisation
- Implement best practices for system usage and data management to enhance overall efficiency
- Quality Assurance: o Conduct regular audits of data integrity and system configurations to ensure accuracy and compliance with organisational standards
- Develop and implement protocols for testing and validating system changes
- Other duties as assigned by the Operations Director or their designee
- Experience in Priority software as a power user
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal skills
- Ability to work collaboratively in a team environment
- Project management skills are a plus