Ward Clerk - Ward 10 Frailty Unit

NHS

  • Aylesbury, Buckinghamshire
  • £24,465 per year
  • Permanent
  • Full-time
  • 3 days ago
We are looking for a Ward Clerk to join Ward 10 Frailty Unit, working to support the 2 areas of the ward. The successful candidate will be welcoming and act as the focal point of administrative communications for the Ward, taking all telephone enquiries, personal callers/visitors and directing patients where necessary.The shift is from Monday to Friday 7:30 hours a day.Main duties of the jobThe post holders would need to provide a courteous, efficient and professional ward clerk service, making a valuable contribution to support patient care from the time of admission, transfer or discharge. The successful candidates would be the first contact point for all ward visitors and members of the multi-professional team so good interpersonal skills are essential.We are looking for well-organized, enthusiastic individuals to work within our dynamic team, helping us to ensure our forward behaviours are met and that care is delivered to the highest standard.You will need to be able to work flexibly and apply a methodical approach to a varying workload in what can be a fast paced, pressurized environment. You should be self-motivated, have excellent communication/interpersonal skills and have the ability to work on your own as well as part of a busy team where the work can be deadline driven.Previous NHS clerical experience is desirable and administrative and keyboard skills would be an advantage. The successful candidate will need an excellent telephone manner and must be able to deal efficiently with members of the public and all disciplines of hospital staff.About usListen to why colleagues think we are a great place to work! - https://bit.ly/3DNEQfDWhat does Buckinghamshire Healthcare NHS Trust offer you?
  • As part of our BHT family, you'll benefit from learning and development opportunities to support your career progression.
  • We offer flexible and agile workingopportunities,alongside your NHS benefits ofgenerous annual leave entitlement, pension andaccess toNHS discount schemes.
  • We provide a range of health and wellbeing services to promote a healthy, happy workforce.
Why work for us?
  • We're committed to promoting inclusion and making sure all colleagues feel they belong. We encourage new colleagues from a diverse range of backgrounds to apply.
  • As an employer, we aim to create a workplace where differences are valued and colleagues treat one another with dignity and respect.
  • Greater diversity withinourBHT familyimprovespositive outcomes for the people and communities we serve.
What do we stand for?
  • Our vision is to provide outstanding care, support healthy communities and be a great place to work.
  • Our mission is to provide personal and compassionate care every time.
  • Our CARE values are collaborate, aspire, respect and enable.
DetailsDate posted01 September 2025Pay schemeAgenda for changeBandBand 2Salary£24,465 a year per annum pro rataContractPermanentWorking patternFull-time, Part-time, Flexible workingReference number434-CR7286502-AJob locationsStoke Mandeville HospitalMandeville RoadAylesburyHP21 8ALJob descriptionJob responsibilitiesFor a comprehensive list of responsibilities and duties, please kindly refer to the Job Description and Person Specification by downloading the JD and PS attachment in the advert.If you are an internal applicant there is the option for secondment, all applicants must have the endorsement/support of their line manager prior to application.If you have a disability that makes submitting this online application difficult and would like assistance, please contact us on bht.recruitment@nhs.net quoting the vacancy reference number. Job descriptionJob responsibilitiesFor a comprehensive list of responsibilities and duties, please kindly refer to the Job Description and Person Specification by downloading the JD and PS attachment in the advert.If you are an internal applicant there is the option for secondment, all applicants must have the endorsement/support of their line manager prior to application.If you have a disability that makes submitting this online application difficult and would like assistance, please contact us on bht.recruitment@nhs.net quoting the vacancy reference number.Person SpecificationSkills, Abilities & KnowledgeDesirable
  • Knowledge of Careflow system would be advantageous
  • Knowledge of Word and Excel
ExperienceEssential
  • Experience of taking and responding to telephone enquiries from customers and within own organisation and prioritising as necessary.
  • Recent experience of working within a customer care environment
  • Experience of high demand, team based environment
Desirable
  • Knowledge of NHS Trust or general experience within the National Health Service
Education, Qualification & TrainingEssential
  • English Language GCSE grade C or above or equivalent.
  • IT/Computer skills to RSA I or equivalent with recent work experience in this field.
Person SpecificationSkills, Abilities & KnowledgeDesirable
  • Knowledge of Careflow system would be advantageous
  • Knowledge of Word and Excel
ExperienceEssential
  • Experience of taking and responding to telephone enquiries from customers and within own organisation and prioritising as necessary.
  • Recent experience of working within a customer care environment
  • Experience of high demand, team based environment
Desirable
  • Knowledge of NHS Trust or general experience within the National Health Service
Education, Qualification & TrainingEssential
  • English Language GCSE grade C or above or equivalent.
  • IT/Computer skills to RSA I or equivalent with recent work experience in this field.

NHS