Senior User Researcher - Inside IR35 Contract
- England
- Permanent
- Full-time
- UK & Ireland's premier AWS, Microsoft & Oracle partner
- 3300+ strong, €350/£300m revenue business
- 10+ years as a Great Place to Work in Ireland & UK
- Best Workplace for Women in the UK & Ireland by GPTW
- Best Workplace for Wellbeing in the UK by GPTW
- Lead and deliver user research for complex projects, ensuring findings directly inform product, service, and strategy decisions.
- Proactively contribute to client meetings, workshops, and presentations, building strong relationships and providing actionable recommendations.
- Develop strong client relationships by anticipating client needs, advising on research opportunities, and driving outcomes that align with both user needs and business objectives.
- Takes full ownership of research deliverables, ensuring they are high quality and aligned with project objectives and client needs.
- Anticipates challenges and delivers proactive, evidence-based solutions to complex problems.
- Extensive experience as a researcher, leading research including work on complex digital services in Agile environments.
- Strong knowledge of UK public sector service design, including GDS service standards, GOV.UK design system patterns, and assessment processes.
- End-to-end research capability - from designing and running generative and evaluative studies to analysing and synthesising findings into clear, actionable insights.
- Broad methodological expertise, with the ability to confidently select and apply a wide range of qualitative and quantitative methods (e.g., moderated and unmoderated usability testing, depth interviews, surveys, co-design, diary studies) to meet project needs.
- Strong consultancy skills, including building trusted client relationships, advising on research strategy, and influencing decisions at senior levels.
- Stakeholder management expertise, with experience engaging senior stakeholders, facilitating workshops, and driving alignment across multi-disciplinary teams.
- Proven impact, demonstrated through a strong portfolio or case studies showing how your research has informed successful product, service, or strategic outcomes.
- Thorough understanding of ethical considerations in user research, particularly when working with vulnerable users or those with access needs.
- Deep understanding of inclusive design and accessibility, including conducting research with users with access needs and familiarity with WCAG 2.2.
- Experience working within Agile teams, actively contributing to ceremonies and supporting iterative, user-centred delivery.
- Share in our success with our Quarterly Performance-Related Profit Share Scheme, where employees collectively benefit from a share of our company's profits.
- Strong Career Progression & mentorship coaching through our Strength in Balance & Leadership schemes with a dedicated quarterly Pathways Career Development programme.
- Flexible/remote working, Version 1 is tremendously understanding of life events and people's individual circumstances and offer flexibility to help achieve a healthy work life balance.
- Financial Wellbeing initiatives including; Pension, Private Healthcare Cover, Life Assurance, Financial advice and an Employee Discount scheme.
- Employee Wellbeing schemes including Gym Discounts, Bike to Work, Fitness classes, Mindfulness Workshops, Employee Assistance Programme and much more. Generous holiday allowance, enhanced maternity/paternity leave, marriage/civil partnership leave and special leave policies.
- Educational assistance, incentivised certifications, and accreditations, including AWS, Microsoft, Oracle, and Red Hat.
- Reward schemes including Version 1's Annual Excellence Awards & 'Call-Out' platform.
- Environment, Social and Community First initiatives allow you to get involved in local fundraising and development opportunities as part of fostering our diversity, inclusion and belonging schemes.