Retail Operations Assistant
- Didcot, Oxfordshire
- Permanent
- Full-time
- Provide day-to-day administrative support to the Retail Operations Manager, assisting with the coordination of key operational tasks across all store locations.
- Act as a first point of contact for store teams on general operational queries, ensuring issues are logged, tracked, and resolved in a timely manner.
- Assist with the preparation and distribution of operational communications, store briefs, and weekly updates, ensuring clarity and consistency across the retail network.
- Support the scheduling, preparation, and follow-up for store and head office meetings, including minute-taking and action tracking.
- Assist with the management of store documentation, including health & safety records, compliance checklists, standard operating procedures, and training materials.
- Help coordinate the creation and maintenance of monthly rotas, working alongside Store Managers and the Retail Operations Manager to ensure accuracy and coverage.
- Support the payroll process by collating timesheets, checking for discrepancies, and ensuring all relevant data is submitted on time.
- Maintain and update internal systems, trackers, and databases related to store performance, training completion, maintenance requests, and compliance.
- Coordinate small-scale store maintenance requests, working with approved suppliers and contractors to schedule visits and ensure timely resolution.
- Assist in the onboarding of new store staff by preparing welcome packs, updating system access, and ensuring all required documentation is completed.
- Provide administrative support on the rollout of operational initiatives, seasonal campaigns, and new store openings by managing timelines, materials, and logistics.
- Ensure all administrative and reporting tasks are completed to a high standard, with a keen eye for accuracy and attention to detail.
- Previous experience in a retail support, operations, or administrative role, ideally within a head office or multi-site retail environment.
- Exceptionally organised with the ability to manage multiple tasks, deadlines, and priorities with confidence and accuracy.
- Strong written and verbal communication skills, with the ability to liaise clearly and professionally with a wide range of stakeholders.
- A problem-solver who takes initiative and enjoys creating structure and clarity in fast-moving environments.
- High level of proficiency in Microsoft Office (especially Excel, Outlook, and PowerPoint); experience with retail systems and workforce platforms is a plus.
- Comfortable working with data, reports, and checklists to support operational decisions and process improvements.
- Strong attention to detail, with a commitment to maintaining high standards and following through on tasks.
- A team player with a positive, can-do attitude and a willingness to support others wherever needed.
- Passionate about retail and excited to support the day-to-day operations that make our customer experience exceptional.
- 33 days holiday (including bank holiday entitlement), plus Length of Service increases
- Day off for your birthday
- Health Cash Plan
- Generous staff discount: 50% following probation
- Enhanced Maternity Pay
- Employee Assistance Programme
- Eligibility for a discretionary company Bonus Scheme
- Discounts on 60+ UK retailers via My OKA benefits platform
- Plus a suite of additional employee benefits including Company pension scheme, life assurance cover, free eye tests, cycle to work scheme, interest free travel loans, social events, online wellbeing centre and more.