Assistant Night Manager
Apex Hotels
- Edinburgh
- Permanent
- Full-time
- Be present in lobby and reception during peak times and support your team
- Lead reception team to deliver exceptional arrival and departure experience, complete regular quality checks
- Monitor and maintain safe and secure working environment for all hotel colleagues and guests, resolve and report any issues
- Act on all guest feedback, positive and negative. Respond to Guest reviews and update guest profiles accordingly.
- Ensure compliance with all Apex financial, privacy, data security and H&S procedures
- Walk about of the property and picking up on details which require attention as well as Health & Safety matters which need action.
- Ensure all procedures are followed and all night jobs are complete.
- Producing any nightly reports.
- Can deliver excellent standards
- Uses initiative
- Is self-aware and able to evaluate their own work
- Has a customer service attitude
- Has the ability to multi-task and provides excellent attention to detail
- Holds a genuine desire to provide a Warmer Welcome to our guests
- Previous experience of working within a Front Office/Nights environment at a Supervisory level is essential.
- 29 days holiday
- Access to an external Employee Assistance Programme
- Inhouse company interactive employee communication APP
- Entry to our state-of-the-art gym and pools
- Healthy meals to enjoy while you're working
- Training and development from day one
- £200 referral bonus when your friends or family join the team
- Contributions to a pension scheme
- Critical Illness & Death in Service cover
- Employee of the quarter and annual recognition schemes
- 50% discount in our restaurants
- Annual anniversary Complimentary guest experience overnight stay and dinner for two
- Cycle to Work Scheme
- Discounted room rates
- Spa discount