Soft Services Manager EMEA
- London
- Permanent
- Full-time
- Full compliance to food services and catering Health and Safety regulations is continuously achieved
- Catering services are managed and delivered consistently across the portfolio of sites
- New sites are seamlessly mobilised, working closely with the Sourcing Manager
- Establish relationships with client Site Leads, Facilities Managers, Area and Regional FM managers, business partners such as EHS leads, IT to establish trust and credibility in the delivery of IFM services
- Support the resolution of Soft services FM issues at sites under purview, escalating when needed
- Develop the team’s existing skills and add new competencies to enhance service and drive opportunities for more self-performance
- Be the Food and Catering Services SME in EMEA and support the Client EMEA and Global Food Services Program
- Manage subcontractors and suppliers to deliver goods and services against contracts and expectations
- A critical team player, innovative with an attention to detail ensuring adherence to best practices etc.
- Drive and promote safety culture within portfolio including subcontractors, suppliers and visitors
- Liaising with the EHS team and assist with any technical issues arising from an incident, near miss, investigation or other circumstances which require an engineering subject matter expert.
- Ensure client satisfaction with delivery of Facility Management services and provide a lead role in monitoring and increasing customer satisfaction.
- Support in the implementation of short and long-term projects for the client as requested.
- Import and implementation of JLL best practices in the interest of exceeding client goals and expectations
- Gap Analyses full sites Soft Services PPM schedule against site assets or existing schedules.
- Supporting the sites with failures and remediation of Soft Services items
- Working with the Line Manager and Stakeholders evaluate, propose and implement appropriate tools/processes to support the engineering function and evaluation of best practice compliance.
- Full understanding of Operational Scope of Works across region
- Over sight and support for Operations – providing real support (on-site and remote) to all Soft Services operations managed by JLL
- Assisting with issue resolutions
- Supporting recruitment activities
- Ensuing role out of consistent operations
- Develop and support a sustainability and sourcing focus, delivering quality, frugal and sustainable solutions for Client.
- Actively support the EMEA Procurement Lead on Procurement projects, savings paperwork, contract compliance and sustainability initiatives.
- SLA & KPI tracking systems (Soft Services PPM and Critical Soft Services PPM compliance measurement)
- Ideally 6 years + exposure in Facilities Management role within a large commercial organization.
- Desired qualifications in HACCAP
- ISO Certifications
- Experience of leading FMCG within a corporate catering function at scale (Operations and Geography)
- Experience of owning facilities contracts and supplier/ contractor management.
- Quality, EHS and environmental related accreditations desirable
- Facilities Management industry recognised related qualifications desirable
- Educated to degree level or equivalent
- Ability to work in collaborative team environment
- Decision making / complex problem solving
- Excellent verbal & written communication
- High level of IT literacy
- Strong communication skills
- Practical experience in Soft Services contract delivery
- Demonstrate a good working knowledge of soft services
- You’ll join an entrepreneurial, inclusive culture. One where we succeed together – across the desk and around the globe. Where like-minded people work naturally together to achieve great things.
- Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, wellbeing, benefits and pay. We’ll offer you a competitive salary and benefits package.
- Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sights and imagine where JLL can take you...
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