Warranty Executive

Volkswagen

  • Bradford
  • £28,000 per year
  • Permanent
  • Full-time
  • 12 days ago
Job summary:As a Warranty Executive, you will be working in a wider team at the Warranty HUB with responsibility for all warranty claims on behalf of a number of Dealerships across JCT600 Audi, Volkswagen, CUPRA and SEAT brands. Whilst you will be given key responsibilities for your primary site, you will be expected to assist your Team and share workload as required.Whilst primarily based at the HUB, you will need to be flexible in your ability to travel to your primary site.It is our ambition to make JCT600 the best place to work. This is a fantastic opportunity to take the next step of your career with a business that is focussed on you and your training and development, whilst offering you a flexible, supportive, and fun working environment in which you can thrive!We offer a range of flexible working options, committed to building an inclusive culture whilst supporting you in finding a healthy work-life balance, which we are open to discussing during the interview process.Key Responsibilities will include:
  • Administering all agreed warranty claims and documentation.
  • Ensure profitability of all warranty submissions is maximised by reviewing job cards completed by colleagues and requesting alterations be made where appropriate.
  • Monitoring daily, weekly and monthly warranty reports highlighting any discrepancies to management and the Brand where appropriate.
  • Maintaining accurate records of warranty submissions, credits, rejections and customer contributions towards goodwill claims.
  • Keeping up to date with warranty procedures and documentation.
Qualifications:
  • Excellent attention to detail with an organised, logical and methodical approach is essential.
  • Proven experience in a Warranty Administration capacity is desirable.
  • A customer centric approach, always striving to deliver service above customer expectations.
  • Experience of using databases with a good understanding of Microsoft Offices systems.
  • Strong verbal and written communication skills.
  • Ability to work under pressure and to tight deadlines.
  • A valid driving licence which is free from excessive penalties.
Why join JCT600 and what is in it for you?As part of our ambition to be best place to work, we offer:
  • Up to £28,000 dependent upon experience.
  • A life assurance plan and a company pension subject to T&C's.
  • 26 days annual leave, increasing to 28 days at 5 years' service and 30 days at 10 years' service (from 1st July 2022) plus bank holidays.
  • Flexible and hybrid working policies.
  • 26 weeks paid maternity leave and 4 weeks paid paternity leave.
  • A range of training and leadership development programmes.
  • Colleague referral scheme worth up to £1000 per referral.
  • Preferential Service Rates (This includes family and friends)
  • Long service reward and Loyalty incentives.
Read more about ourOur Ambition:It is our ambition to make JCT600 the best place to work. We aim to treat our colleagues with respect and support their development. Everyone connected with JCT600 contributes to our success, cares about performance and strives to be the best they can be. This creates a sense of fun, caring and teamship which is unrivalled in its industry. Our ambition is also to make JCT600 the best place shop. It feels different. Our people care about customers and show genuine interest in them as individuals. We don't want them to feel processed. Because our teams are great and customers are delighted it follows that JCT600 will become the best dealer partner a Brand could hope for. We can invest, we perform well and our people are a pleasure to deal with. JCT600 simply want to be the best people to do business with.JCT600 provides equal opportunity to all candidates and employees. Integral to our values is our commitment to supporting diversity and inclusion for each and every colleague and all qualified candidates will receive consideration without regard to gender, ethnicity, pregnancy, religion, age, disability status, marital status, sexual orientation, gender identity or expression.DepartmentAdministrationContract typePermanentHours40SalaryCompetitive Salary

Volkswagen