Customer Services Advisor (full time 37 hours per week)

Bracknell Forest Council

  • Bracknell, Berkshire
  • £26,718 per year
  • Permanent
  • Full-time
  • 12 days ago
At Bracknell Forest, we pride ourselves on being a council which is stable and well-managed where our employees can thrive in a supportive environment.Join our team as a Customer Service Advisor and make a real impact while helping our customers. This is an exciting opportunity to be part of a team that values service and satisfaction.About you…You are a catalyst for change, passionate about improving services and enhancing customer interactions. You thrive on using technology to streamline processes and provide better information for both customers and the organisation. With a strong focus on customer support, you are committed to managing interactions, offering advice, and ensuring service requests and enquiries are handled effectively.About the team…You will be joining a supportive and collaborative team dedicated to delivering excellent customer service. The team works closely together, always ready to help one another.While the role can sometimes be challenging, the shared sense of purpose and teamwork makes it highly rewarding and fulfilling.Key responsibilities
  • Provide a first point of contact for customers contacting the council, managing service requests, and providing information to support customer enquiries.
  • Deliver the highest quality service within a team environment, as the face of Bracknell Forest Council.
  • Continually develop the knowledge necessary to handle a diverse range of enquiries at the first point of contact.
  • Use various communication channels to support customer interactions, including phone, email, web chat, social media and face to face.
Our benefits…
  • 25 days* annual leave increasing to 28 days* after 3 years' continuous service.
  • The opportunity to buy up to 10 additional days* annual leave per year and sell 5 days.
  • Hybrid working opportunities to support your wellbeing and work-life balance.
  • Electric vehicle salary sacrifice scheme for an electric car at a fixed monthly cost (subject to eligibility).
  • An inclusive and social working environment with a variety of staff networks.
  • Local government pension scheme.
  • Life insurance cover (linked to the pension scheme)
  • Enhanced maternity, paternity, adoption and fostering leave.
  • Recognition of continuous service attained within the NHS and UKHSA when calculating some benefits such as annual leave entitlements, occupational maternity/paternity leave, and more. (Terms and Conditions apply - please refer to candidate pack for more information.)
  • Career development through internal and external training opportunities.
  • A great office location next to travel links and Bracknell Forest's thriving town centre.
  • Employee Assistance Programme (EAP) to support your health and wellbeing.
  • Sports and Social Club.
  • Staff dental and health plans.
  • Discounted leisure centre and gym membership.
  • Supermarket discount.
*(pro rata for part time)Our Valuest Bracknell Forest Council define who we are and what is important to us. Our core values are inclusive, ambitious, and always learning. These values influence the way we work with each other and the way we serve our residents and engage with our communities. We make our values real by demonstrating them in how we behave every day. If you are excited about joining a diverse team that celebrates learning and strives for excellence, we would love to hear from you.We are committed to ensuring an inclusive recruitment process for all applicants. If you require any reasonable adjustments to support your application or interview, please let us know by contacting . We will work with you to support you throughout the process.Interview dateInterviews will be held on Thursday 18th September 2025Interviews will be conducted in person, providing candidates with the chance to personally meet the team and experience our work environment.We will be reviewing applications regularly and reserve the right to close the advert early if suitable candidates are identified. To avoid disappointment, you are advised to submit your application as soon as possible.Please note AI is prohibited during the interview, any candidate using AI will be withdrawn from consideration.Want to ask us a question?For an informal discussion or to ask any questions about this role, please contact our Customer Services Operations Managers, Bev Neville or Lisa Nicholson, on 01344 352000 orAt Bracknell Forest we champion equality, diversity and inclusion. At Bracknell Forest Council, we are always learning, ambition and inclusive. Please see our candidate pack for more details.Bracknell Forest Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. We expect everyone employed with us to share this commitment.We can only accept applications from candidates currently residing in the UK.Candidates currently residing in the UK who require sponsorship to work are encouraged to assess their eligibility for a Certificate of Sponsorship (CoS) based on the relevant criteria. Please be aware that sponsorship availability varies and is subject to eligibility requirements and budget limitations. As a result, we cannot guarantee sponsorship for all roles and will evaluate sponsorship requests on a case-by-case basis.No agencies please.Equal OpportunitiesBracknell Forest Council - Working for Equality. We welcome applications from all sections of the community.

Bracknell Forest Council