Service Solutions Coordinator
- Newcastle
- £25,372 per year
- Permanent
- Full-time
- Attractive Bonus Scheme
- 25 Days Annual Leave plus Bank Holidays (Increasing with length of service)
- Enhanced Company Pension Scheme
- Life Assurance Scheme
- Employee Assistance Program
- High Street Discount Vouchers
- Discounted Gym Membership
- Health & Wellbeing Discount Vouchers
- Cycle to Work & Home & Tech Scheme Benefits
- Milestone Birthdays Additional leave
- Work Anniversary Bonus’s
- Refer a Friend Scheme
- You should be an enthusiastic, upbeat and professional person, who really cares about delivering the best service.
- You will either have previous experience of, or a keen understanding of good customer service.
- You should be a team player, that has the ability to work in a fast paced and friendly environment.
- We are an ever-changing organisation so a flexible approach to change and drive to continuously improve are characteristics that will stand out to us.
- We have 14 Depots around the UK so good geographical knowledge of the UK will be essential for this role.
- Good geographical knowledge of the UK will be essential for this role.
- Experience working in our industry is desirable but not essential.
- Ensuring all enquiries are responded to in a timely manner via telephone and email
- Liaising closely with the depot network and other departments to ensure delivery of service/product
- Offering customers an efficient, knowledgeable and courteous service
- Meeting the customers requirements from point of order to delivery of product
- Raising quotes and processing hire and sales orders
- Following up on customer orders, to ensure successful delivery and obtain any feedback regarding equipment and service.
- Ensuring product knowledge is maintained at an adequate level
- Liaise with sales team to maximise sales opportunity across the depot network.