Join ERIKS UK&I OnSite Division… Powering Industry from the Inside Out…At ERIKS UK&I, our OnSite teams are based directly on-site with our customers, playing a critical role in managing and optimising the industrial supply chain. We ensure the right engineering components, MRO products, and services are always on hand, helping reduce downtime, improve efficiency, and keep industry running smoothly.We’re not engineers on the tools, we’re trusted supply chain experts who support operational success from within. Our presence on-site allows us to build strong, trusted partnerships and deliver tailored, data-driven solutions that add value where it matters most — at the heart of our customers' operations!If you enjoy solving problems, working in an inclusive team environment and making a meaningful impact, you’ll find your place with us, because we believe diverse perspectives help us build better solutions, together.Job Location: KettonAbout the Role:The Customer Operations Advisor is a pivotal member of the customer support team within the OnSite, split between the engineering stores and the ERIKS office at the customer’s site.Order stock based on customer requirements and inventory levelsConduct high quality stock cycle counts, investigate discrepancies, and implement corrective actionsExpediting orders – ensuring our suppliers stick to their quoted delivery datesNegotiate prices and delivery terms with suppliers to ensure cost efficiency and adherence to timelinesMaintain accurate records of transactions and inventory movements in relevant systemsRespond promptly to customer and supplier enquiries with clear and concise communicationSupporting the Customer Operations Manager in sourcing activitiesBuild and maintain relationships with suppliers and the customer's engineering and procurement teamsPromote a safety-first culture by adhering to and enforcing HSEQ policies and proceduresIdentify, report, and act on hazards, taking immediate corrective actions when necessaryWorking Hours:Mon - Fri: 08:00 - 16:30Total Hours: 40Breaks: 30 minsKey Skills, Experience & Requirements:Proven experience in a customer-facing operational or administrative roleExperience in the MRO, engineering, or supply chain sectors is desirable but not essentialFamiliarity with inventory management systems and processesBasic understanding of procurement and supply chain principlesCompetence in using Microsoft Office Suite, particularly Excel, and ERP systemsUnderstanding of health and safety requirementsRelationship buildingAttention to detailProblem solvingWhat’s in it for you?Alongside a competitive salary, our benefits package is designed to support your career, wellbeing, and life beyond work:Time Off That Works for You25 days’ annual leave + bank holidaysOption to buy up to 5 extra days1 paid wellbeing day per yearHealth & WellbeingComprehensive Employee Assistance Programme with 24/7 emotional, financial, and legal supportVirtual GP access, counselling, nutrition & fitness coaching, physiotherapyMedical second opinions, lifestyle coaching, and wellness discountsSecurity & SupportCompany sick pay from day oneContributory pension schemeGroup income protection (after qualifying period)Life assuranceExtra PerksCycle to Work schemeEnhanced Maternity, Paternity & Adoption leaveFertility leave and supportWho are we?We’re ERIKS, a leading specialised industrial service provider. Our mission? Simple: to make Industry Work Better.With 170 sites across the UK and Ireland, you’re never far from a supportive, inclusive team. From shop floors through to strategic roles, your skills make a difference wherever you are.We’re proud of our engineering heritage, but our impact goes far beyond the workshop. We deliver innovative solutions and technical expertise to keep industry moving forward.We’re building a culture where everyone feels seen, heard, and valued. Diversity, inclusion and belonging aren’t just words, they’re central to who we are and how we grow. If you're looking for purpose, opportunity, and a place to belong, you’ll find it here.So… what are you waiting for?Let’s build something remarkable together.ERIKS is an Equal Opportunities Employer.
