Air Export Agent

• 15,000 trained professionals
• 250+ locations worldwide
• Fortune 500
• Globally unified systems

• Ensure smooth and timely freight process flow
• Ensure accurate and timely data entry into our operational system
• Track and Trace Air Export Files and reporting
• Ensure arrival notices are communicated to overseas and customers
• Ensure accurate and timely client and vendors billing.
• Interact with our customers in arranging their international shipments, meeting customer service standards.
• Contribute to maintain good relationships with suppliers (Airline carriers, trucking companies and others involved).
• Meet compliance at all times to regulations internal and external in accordance with government regulations.
• Understand department process flow, and looking for best practices to improve operational efficiency and productivity
• Ensure all customers standard operating procedures in place and updated in the DLSOPs
• Meet KPI standards in accordance with the Company's procedures
• Overseas communications, timely responses to emails and requests (internal and external)
• Escalation of problems to Management when necessary.

• IATA Certification (preferred)

• Experience in a similar role preferred but not essential

• 23 Days holiday
• Private Medical Insurance
• Dental and Optical cover
• Employee Stock Purchase Plan
• Training and Personnel Development Program
• EAP

Expeditors