System Support Officer

Royal Borough of Kensington and Chelsea

  • Winchester
  • £27,780-30,564 per year
  • Permanent
  • Full-time
  • 12 days ago
Job Details:Job Reference: HCC621374Salary Range: £27,780 - £30,564 per annumWork Location: Elizabeth II Court, WinchesterHours per week: 37Contract Type: PermanentClosing Date: 7 September 2025Early applications are encouraged as we may close the advert ahead of the stated closing date.The Role:Join our dedicated HCC Care and Support Team as a System Support Officer, and bring your technical expertise and passion for digital systems to a role that will support and make a real difference in our care homes across Hampshire.This role offers strong opportunities for career development, especially if you have hands-on experience in care settings and are confident using Care technologies such as Nourish and Quinyx. If you have a strong understanding of the care environment and are enthusiastic about using technology to make a meaningful impact on the quality of care, this could be the perfect step for you.In this role, you'll be the first point of contact for system support, ensuring our digital care systems run smoothly and efficiently. You'll play a vital role in maintaining equipment, resolving technical issues, and empowering staff through training and coaching.What you'll do:
  • Provide first-line support for care systems and applications across multiple Hampshire County Council Care locations, which you'll need to travel around the county.
  • Troubleshoot and resolve technical issues in person, virtually, or over the phone, and escalate unresolved issues as needed.
  • Conduct regular audits on systems and equipment within our care homes to ensure all digital equipment is functional and up to date.
  • Support the rollout of new applications, equipment and technologies and train and coach care staff on system usage and digital best practices.
  • Create and distribute reports, including CQC-ready reports and Power BI dashboards.
  • Act as a Super User for multiple systems, ensuring consistent and effective use across sites.
What we're looking for:
  • Strong computer literacy and a good understanding of the digital care management platforms Nourish and Quinyx.
  • Working knowledge of Office 365 and digital communication tools.
  • Ability to communicate effectively at all levels, including with external contractors.
  • Experience in training or coaching others in a technical or care setting.
  • A proactive problem-solver with a flexible approach to travel and support needs.
  • Organised, detail-oriented, and capable of working independently or as part of a team.
Take a look at our for more information about the System Support Officer role, team and our values. The section 'About you' explains what specific knowledge, skills and experience we want you to tell us about. Make sure you explain how you meet these requirements and demonstrate our values, in your application.Why join us?
  • Work in a varied and dynamic role where no two days are the same.
  • Help improve the quality of care for residents by ensuring staff have the digital tools and knowledge they need.
  • Make a meaningful impact by supporting the digital transformation of care services.
  • Access to Health Assured's comprehensive Employee Assistance Programme to support your physical and mental wellbeing, including 24/7 telephone support, a suite of online resources, and legal and financial advice.
  • A competitive benefits package that includes generous annual leave entitlement, occupational sick pay, and access to the Local Government Pension Scheme. Find more information here.
Applicants can expect to hear from us within two weeks of the advertised closing date.Please note: We are unable to offer sponsorship for this role and therefore it is essential that you already have the right to work in the UK before applying.Other roles you may have experience of may include: Technical Support Officer, Digital Transformation Officer, Care Technology Support Officer, Digital Care Systems Officer, Digital Care Systems Support Officer, Digital Systems Support OfficerTravel Requirements:You will be required to travel to various locations within Hampshire and it is essential that you have a current drivers' licence and access to a reliable vehicle on a regular basis.Values Based Recruitment:We recruit for attitudes and values in Adults' Health and Care. We invite you to evidence how you demonstrate our 5 core values in your application. For more information on our values, please refer to the candidate pack.Additional Information:System Support OfficerVetting Requirements:This post is subject to a Criminal Records Check.Contact Details for an Informal Discussion:For general enquiries, please contact
For an informal chat about the role, please contact Sue McIntosh, Business Development Manager onHampshire County Council is committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment.In order to combat discrimination, no unnecessary conditions or requirements will be applied which could have a disproportionately adverse effect on any one group. All sections of the population will have equal access to jobs. No applicant or employee will receive less favourable treatment because of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership and pregnancy or maternity, unless a Genuine Occupational Requirement (GOR) applies.We are a Disability Confident Employer - committed to ensuring that our recruitment and selection process is inclusive and accessible.

Royal Borough of Kensington and Chelsea