
Quality Engineer
- Wiltshire
- Permanent
- Full-time
- Own the customer return process end-to-end, from logging to resolution.
- Lead 8D investigations and communicate progress to customers clearly and professionally.
- Prioritize failure analysis efforts with the Failure Analysis team.
- Guide internal teams and suppliers in effective 8D problem-solving.
- Perform initial electrical and visual inspections on customer returns.
- Conduct root cause analysis on supplier issues and verify corrective actions.
- Drive the flow-down of customer complaints to relevant supplier processes.
- Lead MRB (Material Review Board) and CRB (Change Review Board) activities.
- Collaborate cross-functionally with Engineering, Production, and Supply Chain.
- Monitor and improve supplier performance using KPIs and audits.
- Maintain detailed records to support traceability and compliance.
- Bachelor's degree or equivalent experience in quality engineering (semiconductor or automotive electronics preferred).
- Hands-on experience with semiconductor processes (wafer fabrication, ASIC assembly/testing).
- Strong working knowledge of quality standards (ISO 9001, IATF 16949, VDA 6.3).
- Familiarity with APQP, PPAP, and SPC tools.
- Solid problem-solving skills (8D, 5 Whys, Fishbone).
- Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook).
- Excellent communication and collaboration skills with suppliers and customers.