Accommodation Front Office Host

Thorpe Park

  • Chertsey, Surrey
  • £12.35 per hour
  • Temporary
  • Full-time
  • 1 day ago
What you'll bring to the team:Location: Thorpe Park,Hours: Full time, part time, weekends & holidaysContract Type: Seasonal, until November 2025In this role, you will be responsible for ensuring all Cabins guests are checked into the Hotel correctly and that you are following all key accountability of a Hotel Front Office HostResponsibilities:
  • Checking Guests In & Out of the Cabins
  • Stocking the Cabins Shop
  • Correctly storing luggage and taking it to the Cabins for arrival guests
  • Ensuring KPI surveys are filled out by all guests checking out of the Cabins
  • Making sure standards are kept to their highest level by completing the daily & weekly check list in full
  • Cleaning all guest areas overnight to ensure it is ready for the next days operation
  • Effectively dealing with guests feedback or minor issues
  • Showing integrity and responsibility when handling guest property and follow procedure regarding guest belongings
  • Providing guests with all the correct information about there stay at Thorpe Shark Cabins
Qualifications & Experience:No previous experience required, just enthusiasm and eagerness to learn!Show us you’re guest obsessed by being positive and helpful.Go together to show our guests that’s you care!Benefits:
  • Merlin Magic Pass: 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world!
  • 25% discount in our retail shops and restaurants
  • 40% discount online off LEGO, and much more!
  • Free bus from Staines station for all employees
  • Fortnightly pay
  • Free staff parking
  • Ongoing training & development to have a longer-term career in Merlin
  • Access to Perks at Work which 30,000+ national & local employee discounts
If you have any questions or if you require any reasonable adjustments, because of a disability or medical condition, please contact us by email at recruitment@thorpe-park.co.uk and one of the team will get back to you as soon as possible.Pay Range: GBP £12.35/Hr.

Thorpe Park