Senior Support worker/Co-ordinator

NHS

  • Chelsea, South West London
  • £37,259-45,356 per year
  • Permanent
  • Part-time
  • 5 days ago
The Urology Team at The Royal Marsden Hospital have an international reputation for high quality patient care, education and research and its partnership with the Institute of Cancer Research (ICR) has created the largest comprehensive cancer centre in Europe.The gateway to treatment at RMH is through the innovative and award-winning nurse-led urology diagnostic service which is the first nurse-led urology diagnostic service is Europe. This has now been successfully running for 6 years. An opportunity has arisen for a Urology Diagnostic Nurse Specialist to join this established team.The successful applicant will work with the Diagnostic Team to support patients through this expidited pathway. You should have experience in the field of cancer care and advanced practice skills including phlebotomy and/or prostate biopsy or cystoscopy assistanceYou should have excellent IT and interpersonal skills and a professional manner, be able to prioritise and organize your workload and work under pressure. You will be expected to work across both our sites (Chelsea and Cavendish Square).For more information about the role please contact Justyna Sobzak (ANP - Urology Diagnostics) on ext. 4898.Main duties of the jobThe Royal Marsden NHS Foundation Trust is a world-renowned cancer centre, offering comprehensive holistic care to patients affected by cancer. As an organisation we care for the greatest number of cancer patients in London. We are well resourced with a skilled multi-professional workforce and established academic links and status. We have a history of innovation in medical treatments and in the field of clinical role development and patient led initiatives. This enables our patients to be diagnosed early and get the treatment and care which is best for their cancer and for their life (MO 1 and 3).Under the supervision of the Advanced Nurse Practitioner post holder will work both directly and indirectly with patients and their carers to assist in coordinating the care of patients through their streamlined prostate diagnostic pathway hospital journey, providing the patient with the relevant information, education, support and coordinate any test preparations.About usThe Royal Marsden NHS Foundation Trust is a world-leading cancer centre. Our role is to offer our patients the best cancer care available anywhere in the world, and to continue to make a global contribution to finding better ways of diagnosing and treating cancer. We employ over 4,500 staff in a diverse range of careers including nursing, medical, science, radiography, pharmacy, occupational therapy, finance and administrative services. We have two hospitals - one in Chelsea, London, and one in Sutton, Surrey - as well as a Medical Daycare Unit in Kingston Hospital.At The Royal Marsden, we deal with cancer every day, so we understand how valuable life is. When people entrust their lives to us, they have the right to demand the very best. That's why the pursuit of excellence lies at the heart of everything we do.At the heart of the hospital is our dedicated team. We offer a stimulating and dynamic working environment, a wide range of staff benefits, learning and development opportunities and clear career pathways. There are opportunities to work flexibly across a range of areas and specialities and we welcome flexible working requests from point of hire to support employees work life balance. We are looking for employees who aspire to excellence, share our values and can play a crucial role in our on-going achievements.DetailsDate posted29 August 2025Pay schemeAgenda for changeBandBand 5Salary£37,259 to £45,356 a year pro rataContractPermanentWorking patternPart-timeReference number282-P765Job locationsThe Royal Marsden ChelseaChelseaSW3 6JJJob descriptionJob responsibilitiesFor further information please refer to the job description and personal specificationManage the administration and delivery of the QUIC pathwayCoordinate suspected cancer referrals through a single point of accessTo be proficient in all IT systems relevant for the roleTo assess the referrals and ensure all relevant information is present and where further information is required to coordinate its timely collationThe post holder will coordinate care by providing a single point of access.They will be responsible for the quality check of all suspected prostate cancer referrals ensuring that all relevant information is available before the clinical triage takes place. They will liaise with GP practices and any other services to ensure that all relevant information is collated and be required to work across a range of IT systems to coordinate the booking of patient appointments.In addition, the post holder will support the cancer office in tracking patients downstream in the clinical pathway. This will incorporate liaising with the clinical team and the patient pathway coordinators so that patents are treated in a timely manner, in line with national cancer waiting standards.The post holder will be expected to implement and manage the processes involved in the QUIC pathway, ensuring that each level of the process is operating efficiently and delivering the highest quality of care.In addition to their clinical role, the purpose of the QUIC Coordinator is to support the implementation, management and monitoring of the QUIC service. The post holder will be responsible for the administration of the project and ensuring associated processes are working effectively and within the agreed milestones. Job descriptionJob responsibilitiesFor further information please refer to the job description and personal specificationManage the administration and delivery of the QUIC pathwayCoordinate suspected cancer referrals through a single point of accessTo be proficient in all IT systems relevant for the roleTo assess the referrals and ensure all relevant information is present and where further information is required to coordinate its timely collationThe post holder will coordinate care by providing a single point of access.They will be responsible for the quality check of all suspected prostate cancer referrals ensuring that all relevant information is available before the clinical triage takes place. They will liaise with GP practices and any other services to ensure that all relevant information is collated and be required to work across a range of IT systems to coordinate the booking of patient appointments.In addition, the post holder will support the cancer office in tracking patients downstream in the clinical pathway. This will incorporate liaising with the clinical team and the patient pathway coordinators so that patents are treated in a timely manner, in line with national cancer waiting standards.The post holder will be expected to implement and manage the processes involved in the QUIC pathway, ensuring that each level of the process is operating efficiently and delivering the highest quality of care.In addition to their clinical role, the purpose of the QUIC Coordinator is to support the implementation, management and monitoring of the QUIC service. The post holder will be responsible for the administration of the project and ensuring associated processes are working effectively and within the agreed milestones.Person SpecificationEDUCATION AND QUALIFICATIONSEssential
  • GCSE English Language and Mathematics (Grades A-C) or equivalent
  • NVQ3 or care certificate
Desirable
  • Evidence of continued role development
  • Willingness to undertake learning and development courses
  • NVQ4 ? plus additional training to diploma level equivalent, or equivalent through short courses
RELEVANT EXPERIENCE AND KNOWLEDGEEssential
  • Experience working as a Support Worker in Urology AfC Band 4
  • Experience in coordinating a patient workload
  • Experience of multiprofessional working
  • Experience in the use of data management
  • Evidence of good communications skills
  • Analytical & Reflective Skills
  • Understanding of personcentred care
  • Understanding of the health and social care environment
  • Experience of coach/teaching patients and carers
  • Demonstrates an awareness of the complex issues when organisations and understands key elements of change management
  • Intermediate knowledge of national policy and research relating to the cancer diagnostic agenda
Desirable
  • Understanding of Cancer Support services across the UK.
  • Awareness of Improving Outcomes: A Strategy for Cancer and other national cancer policies
  • Knowledge of relevant cancer treatments, interventions and terminology
SKILLS AND ABILITYEssential
  • IT skills (Microsoft Outlook/Excel/Word)
  • Able to use own initiative
  • Ability to work with databases
  • Effective organisation skills
  • Ability to perform advanced communication skills with people at all levels
  • Good observation skills
  • Practical problem solving skills
  • Ability to work within a team
  • Ability to motivate self and others
  • Accurate written communication of information
  • Ability to show empathy and understand the difficulties faced by people affected by cancer
  • Ability to prioritise own workload
  • Ability to ask sensitively about information needs
  • Ability to retrieve information from a wide range of sources and in different formats.
  • Ability to think widely and analyse problems and develop solutions
Desirable
  • European Computer Driving Licence or equivalent
Person SpecificationEDUCATION AND QUALIFICATIONSEssential
  • GCSE English Language and Mathematics (Grades A-C) or equivalent
  • NVQ3 or care certificate
Desirable
  • Evidence of continued role development
  • Willingness to undertake learning and development courses
  • NVQ4 ? plus additional training to diploma level equivalent, or equivalent through short courses
RELEVANT EXPERIENCE AND KNOWLEDGEEssential
  • Experience working as a Support Worker in Urology AfC Band 4
  • Experience in coordinating a patient workload
  • Experience of multiprofessional working
  • Experience in the use of data management
  • Evidence of good communications skills
  • Analytical & Reflective Skills
  • Understanding of personcentred care
  • Understanding of the health and social care environment
  • Experience of coach/teaching patients and carers
  • Demonstrates an awareness of the complex issues when organisations and understands key elements of change management
  • Intermediate knowledge of national policy and research relating to the cancer diagnostic agenda
Desirable
  • Understanding of Cancer Support services across the UK.
  • Awareness of Improving Outcomes: A Strategy for Cancer and other national cancer policies
  • Knowledge of relevant cancer treatments, interventions and terminology
SKILLS AND ABILITYEssential
  • IT skills (Microsoft Outlook/Excel/Word)
  • Able to use own initiative
  • Ability to work with databases
  • Effective organisation skills
  • Ability to perform advanced communication skills with people at all levels
  • Good observation skills
  • Practical problem solving skills
  • Ability to work within a team
  • Ability to motivate self and others
  • Accurate written communication of information
  • Ability to show empathy and understand the difficulties faced by people affected by cancer
  • Ability to prioritise own workload
  • Ability to ask sensitively about information needs
  • Ability to retrieve information from a wide range of sources and in different formats.
  • Ability to think widely and analyse problems and develop solutions
Desirable
  • European Computer Driving Licence or equivalent

NHS