IT Support Technician (Manufacturing)

Vanrath

  • Coleraine, Co Londonderry
  • £30,000-35,000 per year
  • Permanent
  • Full-time
  • 15 days ago
Our client, a well-established manufacturer with a reputation for quality and innovation, is seeking an IT Support Engineer to ensure technology across both production and office environments runs seamlessly. This role combines hands-on technical support with the opportunity to contribute to ongoing IT improvement initiatives, supporting a business where downtime is not an option.The successful candidate will be an adaptable, solutions-driven professional who enjoys working in a fast-moving environment and is comfortable supporting everything from production-line devices to office-based systems.What You'll Be Doing:Production IT Support
  • Maintain and repair IT equipment on the shop floor, including terminals, scanners, and label printing systems.
  • Minimise disruption to operations by delivering rapid responses to technical issues.
  • Ensure robust connectivity for production systems and support the implementation of new automation initiatives.
  • Work alongside engineering teams to integrate IT requirements into new machinery and processes.
Office IT Support
  • Configure and deploy PCs, laptops, telephony, and peripheral devices for staff.
  • Manage user accounts, access permissions, and IT assets, ensuring smooth onboarding and offboarding.
  • Provide day-to-day assistance with core systems, including Microsoft 365, Active Directory, and ERP software.
  • Promote cybersecurity best practice across the organisation, helping maintain compliance with relevant standards.
General IT Responsibilities
  • Act as the first point of contact for IT queries, delivering clear, timely solutions and recording fixes.
  • Keep IT documentation up to date, including system inventories and procedural guides.
  • Support upgrade programmes, infrastructure projects, and continuous improvement initiatives.
  • Ensure systems remain secure, resilient, and aligned with operational needs.
What We're Looking For:
  • A degree in IT or related field with 2+ years' experience, or 5+ years in a similar technical role.
  • Solid understanding of Windows environments, Active Directory, and user administration.
  • Practical experience supporting IT hardware such as desktops, laptops, printers, scanners, and networking equipment.
  • Exposure to ERP platforms (Microsoft Dynamics 365 Business Central or similar is desirable).
  • Knowledge of cybersecurity fundamentals and licensing management.
  • Previous experience in a manufacturing or production setting would be a distinct advantage.
The Right Person Will:
  • Be proactive, resourceful, and customer-focused.
  • Possess strong analytical and troubleshooting skills.
  • Communicate effectively with both technical and non-technical colleagues.
  • Manage multiple priorities while maintaining attention to detail.
  • Thrive as part of a collaborative team while taking ownership of their work.
If this role could be of interest, feel free to reach out to sean.doherty@vanrath.com for a confidential discussion.

Vanrath