Customer Service Advisor
- Belper, Derbyshire
- Permanent
- Full-time
Belper, Derbyshire
On-site Permanent, 20 hours per week including weekend cover (required to work 2 Saturdays and 1 Sunday on a 6-week period (pro rota basis))
Competitive Salary with bonus opportunity
Starting Date - 6th October, interviews to be held throughout SeptemberWe are currently recruiting on behalf of a global leader in heating, ventilation and air-conditioning technology, looking to expand their customer service team with the addition of a Customer Service Advisor at their Belper site. With over 16,000 employees across more than 70 countries, the company is committed to delivering high-performance systems while reducing environmental impact.This is an excellent opportunity to join a well-established company that puts customers and sustainability at the heart of everything they do.Job DescriptionAs a Customer Service Advisor, you will:
- Help customers who contact you across multiple channels including phone, email, SMS, live chat and WhatsApp to arrange engineer visits.
- Provide a smooth and professional customer journey by understanding individual needs across different communication channels.
- Actively listen, gaining an understanding of each customer's situation, whilst delivering excellent customer service.
- Ensure all telephone calls and emails are answered within the service level agreement.
- Use the Salesforce platform to book engineer visits.
- Follow the contact centre processes and targets to ensure a professional service is delivered at all times.
- Work closely with customers to keep them updated and delighted with the customer service they experience.
- GCSE English Grade 4 (C) or above, or an equivalent qualification.
- At least one year call-centre experience.
- A strong understanding of Microsoft Applications and web-based platforms.
- Determination to succeed and be flexible towards learning news skills to support the needs of the business.
- Proven customer service skills.
- An excellent telephone manner.
- Strong communication skills and a customer-focused attitude.
- Strong motivation whilst working as part of a team and independently.
- A modern, newly refurbished contact centre with sit-stand desks and a supportive working environment.
- Clear shift schedules communicated in advance to promote work-life balance.
- Competitive salary with performance-related bonus opportunities.
- 25 days annual leave plus bank holidays.
- A generous pension scheme.
- A range of team-building events and employee engagement activities.