First Line Support Engineer Apprentice
QA Apprenticeships
- London
- £16,000 per year
- Permanent
- Full-time
Dasuni Provides high quality managed IT services to businesses based in London and abroad. They operate in the following areas: IT infrastructure and services management, IT security services, Cloud services, Connectivity, and IT Strategy & Planning.Their mission is to provide flexible IT support and services to their clients, with a passion for technology, as well as excellent customer service within a happy team environment.Overview:
They are looking for a candidate who possesses fantastic customer engagement skills.
You will provide front-line response to clients, taking request details and setting their expectations as well as coordinating tickets to the right engineers in-house or supporting the client directly to resolve their issue.Salary: £16,000 per annum.Primary responsibilities:
- Answer helpdesk calls
- Help customer with 1st line issues such as password reset
- Setup of hardware i.e. printers, mobile phones, desktops, laptops
- Create email accounts and other cloud services
- Work as part of projects to rollout anti-virus and other security software where required
- Creating tickets on PSA
- Creating quotes
- Remote support for customers
- Onsite support for 1st line tasks such as setting up desktops/laptops
- Quick learner
- Confident and professional on phones and in person
- Some IT knowledge a plus
- Good communications skills
- Work of own initiative
- Ability to work logically when faced with IT issues
- 3 GCSE’s (or equivalent) at grades 4+ (A-C) in any subject
- GCSE Maths and English (or equivalents) at grades 3+ (D or above)
- Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject
9am to 5pm -- Monday to Friday / 35hrs a week.Benefits:
- Cycle-scheme
- Tech-scheme
- Regular team socials
- Pension contribution
- Free tea/coffee in the office
- Casual dress code
- Office located outside Boston Manor Station (Piccadilly Line)
There will be an opportunity to obtain a full-time position after successfully completing the apprenticeship.Important information:
Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed.
Apply now!