House Manager - Luxury Residential Building
- London
- £60,000 per year
- Permanent
- Full-time
Location: LondonWe are recruiting a passionate and experienced House Manager to lead day-to-day operations in one of London’s premier luxury residential properties. This is an exceptional opportunity for a hospitality-driven leader who is committed to delivering outstanding resident experiences, developing a high-performing team, and maintaining the highest standards across services.About the Position
- Lead the delivery of hospitality services across the residence, ensuring an exceptional experience for residents and guests.
- Manage the front-of-house teams including Concierge, Housekeeping, and Chauffeurs.
- Oversee rostering and team planning to ensure seamless coverage and excellent service.
- Ensure the residence is always presented to a premium standard
- Drive continuous improvement and service innovation in line with brand standards.
- Support the delivery of resident events and social experiences.
- Collaborate with internal and external stakeholders to maintain consistent service excellence.
- Experience in a high-end hospitality, residential or private members’ club environment.
- Proven people leader with the ability to motivate and inspire multidisciplinary teams.
- Strong organisational and operational skills with a keen eye for detail.
- Natural communicator with a resident-first mindset and excellent customer service skills.
- Confidence in managing compliance, safety, and health regulations.
- Experience with CRM/PMS systems is a plus.
- Passionate about luxury service, resident satisfaction, and creating a vibrant residential community.
- Competitive salary
- Dynamic and inclusive team culture
- Contribution to an innovative lifestyle-led living concept