UKI Tax and Law - Global Services - Global Engagement Senior Associate
EY
- London
- Permanent
- Full-time
Contract management
- Support a number of GCR contracts, some with client interface and some in a supervisory service delivery role
- Proactively managing service delivery risk across those contracts through the use of issue and risk logs and the implementation of escalation processes
- Developing and maintaining relationships with key contract stakeholders (internal and external) across multiple jurisdictions, and ensuring effective and timely communication
- Help manage contract governance including adherence to agreed process and procedures
- Help manage contract reporting against service level agreements (SLAs) and key performance indicators (KPIs) ensuring timely resolution of issues
- Provide guidance to juniors and support to peers, colleagues and clients on contractual issues, and oversee local fee and scope negotiations
- Focus on the successful delivery of projects, ensuring technical excellence and practical/business approach taken
- Supporting the Global Engagement leader on Quality & Risk Management (QRM) matters, overseeing implementation and adherence to agreed processes, procedures and timetables
- Liaising with Global and Tax QRM and legal teams in the resolution of client service management issues
- Providing Support to help maintain the specified contractual framework and supporting agreements for all engagements
- Review and suggesting improvements to compliance and reporting processes considering data sources, hand-off points and controls
- Working with the Global Engagement Leader to support pursuit and proposal activities, in response to client RFPs. This includes running global pricing exercises and being a part of EY's presentation team at client presentations
- Support development of client business case for change
- Identify opportunities for additional EY services and / or extensions to EY outsourcing services for existing EY clients
- Sharing successful tools, techniques and approaches with other GCR team members;
- Project managing small GCR development projects
- Strong client relationship management skills with ability to develop quality outputs to clients
- Negotiation skills, able to sustain opinion and handle challenges
- Business development skills, able to identify new opportunities to sell work
- Effective time management, ability to remain calm when under pressure to meet deadlines
- Some experience of coaching and developing more junior staff
- Change orientated with flexible approach
- Innovative mindset with a focus on problem solving
- Experience in Corporate Tax, Indirect Tax or accountancy from a professional services firm or in-house team
- ACA / CA / ATTI/CTA/Tax Inspectors or a breadth of knowledge equivalent to a tax specialist qualification
- Proven project management skills, and an ability to plan and prioritise work, meet deadlines, monitor own budget. A PRINCE2 qualification or similar would be beneficial.
- Experience of working on international projects
- Process and technology design skills
- An undergraduate or post-graduate degree
- Project management skills, plan and prioritize work, meet deadlines, monitor own budget
- Experience working on multi-jurisdictional projects
- Excellent communicator in a range of situations both written and oral
- Enthusiastic and flexible attitude to work
- Individual with an understanding of tax regimes
- Ability to work across a range of projects and clients often with tight deadlines
- We offer a competitive remuneration package where you'll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions.
- Support and coaching from some of the most engaging colleagues around
- Opportunities to develop new skills and progress your career
- The freedom and flexibility to handle your role in a way that's right for you