Account Manager

Leeds
£52,800 per year
Permanent
Full-time

14 days ago

Account ManagerSalary: £52,800 per annum, plus company benefitsLocation: Leeds, LS10 1ABContract: Full Time, PermanentShifts: 40 hours per week, Monday – Friday, 9am until 6pm with 1 hours unpaid lunch breakWork model: Hybrid, after 6 monthsWilliams Lea seeks an Account Manager to join our team!Williams Lea is the leading global provider of skilled, technology-enabled, business-critical support services, with long-term trusted relationships with blue-chip clients across investment banks, law firms and professional services firms. Williams Lea employees, nearly 7000 people worldwide, who provide efficient business services at client sites in often complex and highly regulated environments, from centralised Williams Lea onshore facilities, and through best cost company offshore locations.Purpose of roleWe are seeking an Account Manager to join our team in Leeds. This role works closely with the Director of Client Services in the US to ensure the delivery of high-quality services to our client — a leading global law firm.As an Account Manager, you will act as the primary point of contact for day-to-day client interactions, providing a professional, consultative, and solution-focused service. You will oversee workflow, ensure adherence to deadlines and quality standards, and manage client expectations effectively. This role requires strong organisational skills, attention to detail, and the ability to foster positive client and team relationships to ensure seamless service delivery.Key responsibilities

Oversee contracted operations, ensuring alignment with client expectations, contractual obligations, and employee needs.
Build and maintain strong client relationships, ensuring high levels of satisfaction and service continuity.
Lead consistent service delivery through SOPs, account planning, and performance metrics.
Drive continuous improvement by identifying and resolving issues, communicating risks and solutions to clients and leadership.
Manage full employee lifecycle, including hiring, onboarding, training, performance reviews, development, and succession planning.
Ensure team compliance with company/client policies, SLAs, and quality standards, applying corrective actions as needed.
Hold regular team and individual meetings to maintain open communication, set expectations, and monitor progress.
Manage staffing levels and workflow using data-driven planning and workforce management systems.
Contribute to financial performance: review P&L, manage labour allocations, overtime, time-off, and invoicing accuracy.
Contribute to budgeting processes and ensure operations remain within financial and timeline constraints.
Prepare and deliver monthly reporting / Client Service Reviews, using data insights to suggest improvements and demonstrate value.
Conduct regular client outreach and gather feedback to inform service enhancements.
Educate clients on current and potential services to support account growth and demonstrate strategic value.
Identify new business opportunities and escalate to leadership for further development.

Personal attributes

Proven experience in corporate or professional services, ideally in client-facing roles.
5+ years’ leadership experience in a client-facing, service-intensive environment.
Proven ability to resolve complex operational issues and turn around underperforming contracts.
Strong client service skills and a consultative, solution-focused mindset.
Experience managing multi-service client solutions, particularly in remote or offsite models.
Minimum 2 years of financial management experience; ability to link strategic and daily decisions to P&L impact.
Skilled in workforce planning, cross-training, and fostering team collaboration to optimise output.

Rewards and BenefitsWe believe in supporting our employees in both their professional and personal lives. As part of our commitment to your well-being, we offer a comprehensive benefits package, including but not limited to:

25 days holiday, plus bank holidays(pro-rata for part time roles)
Salary sacrifice schemes, retail vouchers – including our TechScheme which can be used on a range of gadgets such as Smart TV’s, laptops and computers or household appliances.
Life Assurance
Private Medical Insurance
Dental Insurance
Health Assessments
Cycle-to-work scheme
Discounted gym memberships
Referral Scheme

You will also have the opportunity to work for a global employer who is dedicated to offering each and every employee an enjoyable, challenging and rewarding career with future career development prospects!Equality and DiversityThe Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation (each of these being a “protected characteristic” in discrimination law). It will not discriminate because of any other irrelevant factor and will build a culture that values openness, fairness and transparency.If you have a disability and would prefer to apply in a different format or would like to make a reasonable adjustment to enable you to make an interview please contact us at (we do not accept applications to this email address).View our Privacy Notice

Williams Lea

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