Implementation & Support Specialist - UOD1248
University of Dundee
- Dundee
- £36,024-44,263 per year
- Permanent
- Full-time
- Liaise with clients/users to clarify details of requirements. Designs, creates and tests moderately complex, well-engineered information deliverables with specified content and layout. Manages the configuration of documentation items and files, within own area of responsibility.
- Translate requests and develop implementable solutions using standard service offerings from the Product Engineering Team, and then provision them into the day-to-day environment.
- Provide early life and 2nd line support for projects and services delivered by Digital Workspace.
- Deliver services and integrate 3rd party products using a range of technical skills including Windows, Linux, Virtualisation, Directories, SharePoint, M365 components, etc. to a range of platforms including Windows, Apple desktops and where appropriate mobile devices.
- Create appropriate technical documentation to the required standards and drive appropriate knowledge management.
- An enthusiastic and motivated individual
- Ability to manage workloads under pressure and to tight deadlines with an analytical and systematic approach to investigating problems and resolving issues.
- Experience of translating technical requirements and specifications into easily understood business concepts and vice versa.
- A candidate who is a good communicator who can interact with individuals and teams at all levels.
- A candidate who has problem solving skills and a methodical approach to investigating problems and resolving issues in a pragmatic and effective way.
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