2nd Line IT Technician

Hatched Talent Solutions

  • Port Talbot, Neath Port Talbot
  • £37,000 per year
  • Permanent
  • Full-time
  • 1 month ago
  • Apply easily
2nd Line IT Technician£28,000 - £30,000 | Monday to Friday, 9:00am - 5:30pm | South Wales + On-site Client WorkAre you an experienced IT technician who enjoys solving complex technical problems and providing hands-on support?Hatched Talent Solutions is proud to be partnering with a well-regarded IT services company in South Wales to recruit a 2nd Line IT Technician to join their growing support team.This is a key role, supporting both in-house teams and clients across a variety of environments. You'll act as the technical bridge between 1st line support and senior engineers-handling cloud services, networks, servers, and more advanced diagnostic work.What you'll be doing:- Responding to and resolving 2nd line technical issues, both remotely and on customer sites.- Supporting cloud infrastructure, networking, servers, and complex diagnostics.- Assisting the 1st line team with escalated technical queries and mentoring where needed.- Liaising directly with clients to troubleshoot problems and deliver clear, helpful guidance.- Evaluating new technologies and software to stay ahead of the curve.- Performing system checks, updates, and OS re-installations as required.What we're looking for:- At least 3 years of experience in IT support, including cloud, hardware, and software administration.- Strong knowledge of Microsoft Windows, networking (DNS/IP), and Office 365 admin.- Familiarity with Microsoft Azure and VoIP systems is highly desirable.- A full UK driving licence (this role includes on-site visits).- Professional, reliable, and customer-focused with excellent communication skills.- Comfortable working independently and as part of a team.Bonus skills (not essential but great to have):- Microsoft certifications (e.g. MCP, MCSA, or MCSE).- PowerShell experience.- Previous experience in specifying and building cloud-based solutions.Why apply?- Work in a varied and hands-on role with a mix of office and field-based tasks.- Be part of a company that values your input and invests in new tech and training.- Full-time, stable position in a supportive team with career development opportunities.

LogicMelon