Senior Education Systems Consultant

Commercial Services Group

  • West Malling, Kent
  • £36,000 per year
  • Permanent
  • Full-time
  • 15 days ago
Location: Hybrid/Kings Hill, Kent
Salary/package: £36,000 per annum
Contract type: Permanent
Hours: Full time, 37 hours per weekDue to the nature of work being carried out, an Enhanced DBS check (provided by the Company) will be carried out, please consider this before submitting your application.The Senior Education Systems Consultant will work alongside our Education Systems Consultants and the Education Systems Team Leader at EiS to provide support for schools who will be using one of the several Management Information Systems supported by EiS. The role of the Senior Education Systems Consultant is to provide expert MIS Related advice and guidance to Education Systems Consultants and to schools as necessary, to enable them to carry out their day-to-day duties in a timely fashion to resolve issues that arise when things do not work as expected and to escalate issues for resolution to software providers for further support where required.Who we areEiS, part of Commercial Services Group (CSG) is a leading digital services provider specialising in delivering innovative IT and digital transformation solutions, particularly in the education and public sectors. Our focus is on helping clients adapt and succeed through cutting-edge technologies, deep expertise, and a commitment to reinvesting in frontline services.Why this role mattersThis role plays a pivotal role in supporting schools to maximise the value of their Management Information Systems. By providing expert advice, hands-on training, and guidance through migrations, the role ensures smooth operations and improved educational outcomes. Acting as both a technical authority and trusted advisor, this position strengthens EiS’s reputation for delivering exceptional, customer-led solutions.What you’ll be doing
  • Investigate and resolve MIS-related support requests, escalating to third-party suppliers when needed
  • Monitor and manage progress of support cases, keeping stakeholders informed and minimising delays
  • Provide expert guidance to colleagues and mentor junior team members
  • Support the implementation, enhancement, and optimisation of MIS software to drive school improvement
  • Deliver engaging training sessions and create tailored training materials for school staff
  • Develop and update training courses to meet evolving customer needs
  • Liaise with software suppliers to address issues and implement system enhancements
  • Support and guide schools through smooth MIS migrations
What we’re looking for
  • A minimum of 2 years’ experience of supporting Management Information Systems (MIS)
  • Knowledge of MIS, particularly Sims, Arbor and Bromcom
  • Excellent communication skills, both oral and written
  • Significant customer service experience, ideally in a school/educational environment
  • Sound knowledge of Microsoft Office applications
What you’ll get in return
  • Salary of £36,000 per annum
  • 25 days annual leave
  • Life assurance cover (4x salary)
  • Pension scheme with minimum 3% employee and 6% employer contribution
  • Additional benefits including retail and gym discounts, health cash plan and cycle to work scheme
  • Volunteer days and access to a comprehensive well-being programme
  • Tailored learning and development support with real opportunities to progress
Why CSG?Commercial Services Group (CSG) is the UK’s largest local authority-owned trading company (LATCO), generating over £800 million in revenue and supporting 16,000 education and public sector customers worldwide. With more than 1,800 employees across the UK, France, Dubai and Bangkok, we are working towards becoming the global leader in education and public sector solutions.We are expanding rapidly, with annual growth of around 25 percent, supported by a blend of organic development, acquisitions and strategic partnerships. Our 33 trading businesses deliver a wide range of services including education management, IT, HR, legal, energy, procurement and supplies.CSG is wholly owned by local authorities, and a significant proportion of our profits is reinvested into frontline public services. Over £77 million has already been returned, reflecting our commitment to combining commercial performance with meaningful social impact.Inclusion & AccessibilityWe are committed to fostering a diverse and inclusive workplace where everyone feels valued and respected. We encourage applications from suitably qualified people of all backgrounds.We are committed to providing reasonable adjustments throughout our application and interview process; please let us know if you require any.Commercial Services Group is one of the leading providers of procurement and support services to education and public sector customers globally. Serving over 15,000 customers, CSG is committed to providing an excellent customer and user experience underpinned by social value and a committed and empowered workforce.

Commercial Services Group