Technical Support Engineer

SCC

  • Birmingham
  • £200 per day
  • Permanent
  • Full-time
  • 1 month ago
  • Apply easily
Technical Support Engineer - 3 months Contract – £200/day via umbrella company – onsite Birmingham – SCC FLEX CONTRACTWe are seeking a proactive and customer-focused Technical Support Engineer to join our onsite Tech Bar support team. In this front-line role, you will provide hands-on assistance to users who arrive at the tech bar with technical issues. You’ll troubleshoot hardware, software, and network concerns in real time while delivering an outstanding service experience.Your responsibilities as a Technical Support Engineer:
  • Provide in-person technical support for end users who visit the Tech Bar
  • Diagnose and resolve issues related to desktops, laptops, mobile devices, and peripherals
  • Support software installs, updates, and configuration for common applications
  • Assist with password resets, access management, and basic account troubleshooting
  • Escalate complex problems to the appropriate team or specialist when needed
  • Document issues, solutions, and customer interactions in the support ticketing system
  • Maintain a tidy, welcoming, and professional Tech Bar environment
As a suitable Technical Support Engineer, you will have:
  • Proven experience in a desktop support or IT helpdesk environment
  • Working knowledge of Windows and macOS operating systems
  • Familiarity with mobile device platforms (iOS, Android) and enterprise tools like MDM
  • Strong troubleshooting and problem-solving skills
  • Excellent interpersonal and communication skills
  • Ability to work independently and prioritize in a fast-paced environment
If you are a results-driven Technical Support Engineer with a passion for your work, we want to hear from you. Immediate start. References required.NOTE: At SCC, we take the privacy and security of your information very seriously, any information we hold will be by current data protection legislation. Upon submitting your application SCC will process your information in line with our privacy policy which can be found on our website under the Legal section -> Privacy Notice -> Flexible Resourcing

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