CORDS EMEA KYC Refresh – Director
- Glasgow
- Permanent
- Full-time
- Support the firms Clients with periodic KYC reviews
- Act as a subject matter expert on AML/KYC matters
- Ensure all policies, procedures and guidelines are followed by EMEA KYC Refresh team
- Ensure the production teams are prioritizing cases and meeting SLA through the use of MI. Plan ahead to effectively meet deadlines by rebalancing workload often. Actively perform daily risk management checks with a keen focus on throughput
- Be the voice of the client while balancing Morgan Stanley’s regulatory obligation
- Close the loop on thematic issues and apply the lessons learned to full team. Regularly discuss progress/ challenges and overall program status with each Business unit within the region
- Ensure a consistent high service performance delivery to all stakeholders through effective capacity planning
- Liaise with other CORDS team such as policy advisory for policy and tech improvements
- Embed robust processes to adhere to MS best practice and to enable control and maintenance of quality. Ensure the appropriate and confidential handling / sharing of sensitive client data
- Ensure client engagement and sales engagement for all entities to avoid missing target deadlines
- Coordinate process improvements and complex issue resolution by partnering with BCU, Global Financial Crimes (GFC), KYC management, program management, and other Operations teams
- Build and maintain strong working relationships with your team, Lines of Business, Operations, Audit, Compliance, and Technology to ensure consistent quality delivery
- Lead ongoing change initiatives and build/maintain a strong understanding of the relevant MS policies and regulatory environment
- Extensive client service skills
- Leadership experience in a KYC type role
- Proven experience in driving productivity in an operational role
- College/University degree or equivalent with a business focus and relevant/proven experience
- AML, client onboarding, or client reference data experience desirable
- Proven track record of ongoing coaching, educating and leading teams
- Outstanding client management, partnership building, leadership and direct experience of dealing with multiple stakeholders at one time
- Ability to work as part of a team in a fast paced environment and adapt to the needs of the team as they arise
- Proven experience in team leadership and supervising staff
- Demonstrate ability to motivate, support and communicate effectively within large teams
- Exceptional problem solving skills, ability to independently assess and identify plans for resolution
- Exceptional organizational skills, ability to multi-task and prioritize time accordingly
- Strong interpersonal and communication skills
- Strong ability to manage large data sets in order to analyze project trackers and metrics
- Excellent Microsoft office skills required, specifically Microsoft Excel (v-lookup, pivot tables), PowerPoint
If this role is deemed a Certified role and may require the role holder to hold mandatory regulatory qualifications or the minimum qualifications to meet internal company benchmarks.Flexible work statement
Interested in flexible working opportunities? Morgan Stanley empowers employees to have greater freedom of choice through flexible working arrangements. Speak to our recruitment team to find out more.Morgan Stanley is an equal opportunities employer. We work to provide a supportive and inclusive environment where all individuals can maximize their full potential. Our skilled and creative workforce is comprised of individuals drawn from a broad cross section of the global communities in which we operate and who reflect a variety of backgrounds, talents, perspectives, and experiences. Our strong commitment to a culture of inclusion is evident through our constant focus on recruiting, developing, and advancing individuals based on their skills and talents.