Online Assistant

Sainsbury's

  • Oldbury, West Midlands
  • Permanent
  • Part-time
  • 5 hours ago
Job Category: Store rolesJob Description:What you'll be doing:
  • Picking and selecting the best quality products on the shop floor that online customers have ordered ready for it to be delivered to their doorsteps - or providing brilliant substitutions where products are out of stock
  • Using a handset that plans your route around the store, what you need to select and how long you have to complete each shop
  • Working behind the scenes dealing with customer queries, processing orders and helping to load the vans for our Home Delivery Drivers
  • Always ready to serve our customers brilliantly, supporting with any questions, and proactively offering help
  • Build great knowledge about our products, services and promotions to help provide recommendations
  • Working flexibly across the store as required
What makes a great Sainsbury's Colleague:
  • Happy with early morning starts (as most shifts start at 4am) and working in a fast-paced, physical and high energy environment, often on your own but also thrive in being part of a team
  • Friendly and welcoming with a genuine enthusiasm for helping customers
  • Enjoys working in a fast-paced, physical and high energy environment, using initiative to solve problems and taking responsibility for owning tasks
  • Always ready to work flexibly and productively to a high standard across the store - you'll be fully trained in a variety of skills, so you have opportunities to learn, develop and try new things
  • Comfortable in learning to use new digital tools and technology to do your job brilliantly and moving shopping containers up to 15KG.
  • Have great attention to detail, keeping the store clean and clutter free, always looking to create the best shopping experience for our customers
Working for us has great rewards:We truly value our colleagues and provide market-leading benefits and training to reflect that:
  • Discount card - 10% off at Sainsbury's, Argos, Tu, and Habitat after four weeks, increasing to 15% discount at Sainsbury's every Friday and Saturday, and 15% off at Argos every pay day
  • Free food and hot drinks - provided for Colleagues in all our stores
  • Generous holiday entitlement - based on the hours you work, plus maternity and paternity leave
  • Pension - we'll match between 4-7.5% of your pension contributions
  • Sainsbury's share schemes - buy Sainsbury's shares at discounted prices
  • Shopping discounts - special offers on gym memberships, restaurants, holidays, retail vouchers and more
  • Wellbeing support - including free access to our Employee Assistance Programme which is a confidential service providing support and guidance on a wide range of issues
Please note that our vacancies may close quickly, so we encourage candidates to apply at their earliest convenience.Responsibilities:Working in our stores:Our stores are fast-paced environments where no two days are ever the same and food is our passion. They are at the heart of the local community providing outstanding value, unbeatable quality and great service. As one of our Online Assistants, you'll deliver a joyful shopping experience for our online customers, so they get everything they shopped at Sainsbury's for.Eligibility:
  • You must be above the school-leaver age in your country
  • If the shifts for this role cover hours earlier than 6am or later than 11pm, you will need to be at least 18 years of age.
  • You must have Right to Work eligibility in the UK
Qualifications:An inclusive place to work and shopWe are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential, and every customer feels welcome when they shop with us.To support this commitment, our colleagues may be entitled to a range of enhanced discretionary leave for families, as well as support for carers. We provide our colleagues resources to help them understand and support their role and their team effectively. Our internal colleague networks seek to ensure true representation for everyone, helping us identify and remove barriers that our colleagues may face.We are proud to offer a range of development opportunities, including mentorship, training, and career progression pathways, to help our colleagues grow and succeed. We also celebrate diversity through various initiatives and events, fostering a culture of inclusion and respect. If you would like to learn more about our commitment to inclusivity, please take a look .Should you require any reasonable adjustments during the application or interview stages, please let us know, and we will endeavour to support you.About Us: Sainsbury's company vision
Our vision is to be the most trusted retailer, where people love to work and shop. That means harnessing the talent, creativity and diversity of our colleagues to ensure that customers receive great service every time they shop with us.
If you would like to hear more about our vision and values, be sure to visit our corporate page.
We invest in training, development and multiple initiatives to ensure our teams feel enabled to offer the best shopping experience to our customers and that Sainsbury's is truly a 'Great Place to Work'.About the Team:We're in the business of looking after our biggest asset. Our people.
That means making it our business to properly take care of the potential and wellbeing of our truly outstanding teams. Join us in HR, and we'll make it yours too.
They bring the spark, the funny, the graft, the grit. And they're literally the most important asset we have. So it's in our interests to give the people at Sainsbury's everything they need to feel valued, engaged and motivated, and truly able to shine.
That's where our HR colleagues have a pivotal role to play. From our 'centre of excellence' teams in Reward and Recruitment, through to our core teams in Change and Talent, they're creating environments that allow our colleagues to thrive and we're proud of their incredible ability to understand Sainsbury's inside out.

Sainsbury's