Post Room Operative

• To deliver the highest standards of customer service whilst providing an efficient, professional mail service to our clients and on-site Contractors which involves This involves X-Raying, organising, sorting, and logging of all incoming/outgoing mails and deliveries to the required standard established by the Service Level Agreement.
• The delivery, collection and sorting of goods and mail within service level agreements
• Providing investigations and reports which are compiled in a timely manner and to a consistent standard
• Supporting the Security Manager: Security with investigations as may be required from time to time where the process or outcome may be particularly sensitive or have serious implications for the security of the building
• Draw to the attention of the Security Manager or in his absence the Security Coordinator issues, incidents and exceptional matters as appropriate
• To ensure all Recorded, Special Delivery and courier items are delivered, and appropriate signatures received
• Assisting and support Loading Bay duties
• To provide additional delivery or collection services within the building as directed
• To use the radio system in a professional manner and always maintain appropriate etiquette
• Demonstrating pride & professionalism in all facets of customer service. To take ownership of all work
• Always Communicating with clients professionally, by understanding their needs, promoting our service
• Supporting the Client to introduce service enhancements & developments.
• Maintaining a safe working process related to Health & Safety
• Undertaking any reasonable ad hoc duties as requested by the Post Room
• Manage and report any maintenance issues immediately including equipment that is faulty or any risks or hazards identified.
• To ensure you wear all personal protective equipment and uniform provided
• To take part and effectively engage in employee training and having a full understanding of Health and Safety, Manual Handling and Site Specifics Procedures.
• To deal with any complaints / issues from customers immediately and report directly to the Site Security Manager.
• To assist with the lifting and movement of furniture within a team
• To always work with awareness of surroundings
• To complete any paperwork pertinent to the area of work
• To prepare a monthly deliveries statistics summary for the Security Manager and Client

• Mailroom experience
• Excellent time management skills and have a methodical approach
• Excellent Communications skills
• Good eye for detail
• Xray machine trained
• A customer focused approach, exhibiting a reliable and responsible attitude
• Ability to work on own initiative and have a good work ethic

• Full uniform supplied
• Paid holidays
• Pension plan
• On-going training
• Progression opportunities
• WRKIT Employee Benefits Platform which give you access to savings at big retailers via Discounts/Cash back and Shopping Cards

Robinson Services