Lead Support Engineer

X4 Group

  • Kensington, West London
  • £110,000 per year
  • Permanent
  • Full-time
  • 1 day ago
  • Apply easily
Job Title: Lead Support EngineerLocation: Kensington (5 days a week on-site)Employment Type: Full-Time, PermanentSalary: £80k - £110k + benefitsStart Date: ImmediateIndustry: Financial ServicesAn established trading firm in Kensington is looking for a hands-on, highly capable Lead Support Engineer to oversee and deliver outstanding technology support across its trading floor operations.This role blends technical leadership with direct, practical problem-solving, ensuring mission-critical systems run smoothly at all times. You’ll lead a team of engineers based in London and Singapore, serving as the primary technical authority while driving collaboration across regions.Lead Support Engineer Key Responsibilities:
  • Lead and mentor a global support team (London & Singapore), setting priorities, KPIs, and driving collaboration.
  • Provide hands-on support across Windows, Office 365, Intune, AD, SQL, Excel, and key trading applications (Flux, risk/PnL).
  • Act as subject matter expert for trading floor systems (Cloud 9, CME, TT, ICE), ensuring minimal downtime.
  • Drive operational excellence through automation, monitoring (Grafana), process improvements, and cross-team collaboration.
  • Communicate effectively with traders, tech leadership, and vendors, delivering clear updates and incident reports.
Lead Support Engineer Key Skills Required:
  • Advanced desktop support with deep expertise in Windows OS builds, imaging, Office 365, Active Directory, and Intune.
  • Proficient in SQL querying, data extraction, and Excel automation (formulas, macros, pivot tables, external integrations).
  • Hands-on cloud experience (AWS/Azure) with infrastructure monitoring and troubleshooting.
  • Proven trading floor support expertise, covering systems such as Flux, Cloud 9, CME, TT, and ICE.
  • Leadership across global teams with strong stakeholder management, communication, and incident handling skills.
  • Collaborative team player with a problem-solving mindset, resilience under pressure, and commitment to continuous learning.
  • Bonus skills in Python scripting and automation to improve efficiency and support delivery.
Please apply now if this role is of interest.

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