Issue Management Specialist

• This role (Issue Management Specialist) is responsible for overseeing the identification, tracking, and resolution of integration issues across complex systems.
• While the role demands a high level of technical understanding, it is not hands-on in nature.
• The successful candidate will ensure consistent adherence to established processes, effective utilisation of issue management tools and clear and transparent reporting to Senior Stakeholders.
• Key aspects of this role involves the ability to drive actions based on clear KPI's around defect management with Stakeholders across the company.
• Strong skills in developing metrics, dashboards, and professional presentations are essential.

• Strong knowledge of issue and defect management processes and tools.
• Proficiency in root cause analysis techniques and problem-solving methodologies.
• Ability to develop, interpret, and present metrics, KPIs and performance dashboards.
• Solid understanding of software integration principles and dependencies.
• Excellent communication skills with the ability to lead discussions on complex or sensitive matters.
• High attention to detail and process discipline.
• Ability to identify areas of weakness and where help is needed.
• Experience working within structured project governance frameworks (e.g., PMO, programme teams).
• Familiarity with Agile and Waterfall delivery models.
• Ability to maintain and update issue registers and tracking systems with accuracy and rigour. Ability to facilitate regular issue review meetings, ensuring clear ownership and timely follow-up.

• Educated to degree level, or equivalent relevant experience.

Futura Recruitment