About usAn exciting opportunity has arisen for a highly motivated and customer focused professional to join our Local Taxation Team. Under the direct supervision of the Local Taxation Team Leader, the successful candidate will play a key role in supporting the provision of high-quality, cost-efficient services within the Benefits and Exchequer Services division.The roleThis position plays a vital role in ensuring the accurate billing and collection of Council Tax, in line with Government legislation and Council policies. You will carry out a variety of clerical and administrative tasks to support the Local Taxation team, including the precise processing of data related to Council Tax accounts.The successful candidate will also be responsible for responding to customer enquiries in a courteous and professional manner, both in writing and over the phone.Additionally, you will collaborate with internal departments and external partners to resolve queries promptly, maintain accurate records, and ensure adherence to relevant legislation and procedures.What's needed?We are seeking a candidate with outstanding communication skills and a strong dedication to delivering exceptional customer service.The ideal applicant will demonstrate the ability to process numerical data swiftly and accurately, possess excellent organisational skills, and maintain a keen eye for detail. They should be capable of managing a diverse workload efficiently. Prior experience in council tax is essential, along with a collaborative mindset and a proactive, positive attitude.BenefitsAs well as a competitive salary, working for us means you get:
26 days annual holiday - raising to 31 after 5 years of service (pro-rata)
Access to our attractive and competitive benefits package
Access to our Health & Wellbeing Programme
Flexible working
Key Dates & Further InformationFor an informal chat about the role, please contact Jayne Whitfield, Local Taxation Team Leader on 01925 442570The ability to converse at ease with customers and provide advice in accurate spoken English is essential for the post.In accordance with Home Office guidance, successful candidates must evidence their right to work in the UK before commencement of?employment. Sponsorship is not available for this role; therefore, you must have the right to work in the UK to be eligible for appointment.Warrington Borough Council is a Disability Confident employerJob detailsSalaryGRADE 06 (£30,024 - £33,699)
