Warehouse/ Sales Advisor

Tapi Carpets & Floors

  • Southend-on-Sea, Essex
  • £25,300 per year
  • Permanent
  • Full-time
  • 1 day ago
The RoleWe have an exciting opportunity to join our Tapi family as a Warehouse/ Sales Advisor, the role will be split between both the warehouse and shopfloor. We are looking for a motivating, enthusiastic individual to join the Tapi family and be part of leading our revolution. Our teams hold a wealth of industry knowledge where you will learn and develop from the best in the business. If you are looking to take the next step in your career and are ready to be truly inspiring, offer great product & customer service and bring the best out of your team, look no further, and apply today.Your Responsibilities
  • Responsible for organising and maintaining the effective running of the Warehouse.
  • Oversee and take deliveries, ensuring high levels of quality control procedures are in place.
  • Monitor all goods in and goods out.
  • Ensure stock control procedures are followed to an excellent standard.
  • Ensure that stock and assets are recorded accurately and securely.
  • Ensure strategies are in place to minimise the loss of stock.
  • Regularly plan and liaise with multiple fitting partners in store.
  • Proactively organise and plan customer orders in advance, ready for fitting partners to collect and install.
  • Operate a forklift truck (training will be provided).
  • Safely and efficiently moving and handling stock and other items in the warehouse.
  • Maintain maximum security within the Warehouse.
  • Comply with all Health, Safety & Security requirements set out by Tapi.
  • Work together with your store team to “wow” our customers at every turn.
  • Provide top notch customer service, helping customers with pre-sales queries and order completions, as well as post-sales questions and (very rarely!) escalating the odd complaint.
  • Support your team with promotion changes and store housekeeping, and report into one of our fab Store Managers (a master of all things flooring)!
  • Always be on the lookout for new ways to improve our store, our service, and better serve our customers.
  • We’ll teach you all you need to know about our glorious products and collections, so you can offer bespoke advice to each individual customer.
  • We’ll also teach you how to draw and cost a room, so you can deliver flooring excellence to our customers.
The Big Package
  • Colleague discount
  • Salary sacrifice pension
  • Perks platform (cheap cinema tickets, cashback and discounts on well-known brands)
  • Employee Assistance Programme
  • A day off for your birthday
  • Cycle to work scheme
  • Enhanced family leave
  • Life Assurance
About You!You’re naturally self-motivated, enthusiastic and lead by example. You have natural charm and energy with the ability to motivate and inspire the team you work with to be at their best.You recognise that every interaction is important when liaising with colleagues, fitters and customers – so great communication skills are a must. And you’re passionate about what you do which is demonstrated in every interaction.Good judgement is key – you don’t shy away from difficult conversations and manage them with Tapi charm, dealing with challenges but ensuring the best outcome.You’ll be a brand ambassador and ooze the “Tapi difference”.You have an eye for detail when checking goods, as well as a thoroughness to keep records up to date and well documented – and the ability to use Tapi technology.You’re always 2 steps ahead, planning and organising stock against a busy fitting schedule and running a super-efficient operation.You appreciate that the safe operation of mechanical handling equipment and manual handling is of upmost importance, so you keep this front of mind and are diligent in all safety processes.Get to Know us!Hello, we’re Tapi and we’re slightly obsessed with floors. We’re a flooring retailer with a difference, here to blow a breath of fresh air into the world of carpet and flooring shopping - and we’d love for you to join the revolution!The Tapi story starts in 2015, when a handful of flooring industry specialists passionate about flooring decided to do things differently. With hundreds of years of flooring knowledge between us, our mission was to make buying flooring reassuringly simple for our customers – and show that it could be fun!Over the past 10 years, we’ve grown massively to become the largest flooring retailer in Britain – something we’re super proud of. You’re likely to find a Tapi showroom in your local town and we’ve got a fleet of home consultants zooming around the country. In 2024, we added the Carpetright brand, 54 flooring stores, and as many Carpetright colleagues as possible into the Tapi family. Our 5-star service remained outstanding as the team went above and beyond to show exactly why our customers rate us ‘excellent’ on Trustpilot.So, what’s the secret to our success? Our people. Even though there’s nearly a whopping 1500 of us, we’re still a company with family values at the heart. Wherever you’re based – at the office, in a store or on the road - we all work together as a team. Some people have been with us from the very beginning while others plan to retire here, so we must be doing something right!It’s a happy place to work and when you love what you do, customers will see that too. And making our customers happy is the reason we get out of bed in the morning.Tapi Carpets & Floors is an Equal Opportunities Employer. Our policy is clear: there shall be no discrimination on the basis of age, disability, sex, race, religion or belief, gender reassignment, marriage/civil partnership, pregnancy/maternity, or sexual orientation. We are an inclusive organisation and actively promote equality of opportunity for all with the right mix of talent, skills and potential. We welcome all applications.INDHP

Tapi Carpets & Floors