Administrator

NHS

  • Nottingham
  • £12.46 per hour
  • Permanent
  • Part-time
  • 7 days ago
The post will be for a minimum of 15 hours over 2 days per week.The Core days are;Tuesday 8.00am - 1.00pm and Friday 8.00am - 6.30pmMain duties of the jobYou will need to have a friendly and approachable manner and the ability to work under pressure in a changing environment.Previous primary care knowledge and the use of SystmOne would be desirable but is not essential.About usSalary maybe negotiable, dependent on experience.We are a friendly two partner practice based in West Bridgford Nottingham, NG2 7PX. We have an established strong and supportive clinical and administrative team committed to delivering excellent patient care.DetailsDate posted27 August 2025Pay schemeOtherSalary£12.46 an hourContractPermanentWorking patternPart-timeReference numberA0045-25-0075Job locationsWest Bridgford Medical Centre97 Musters RoadWest BridgfordNottinghamNG2 7PXJob descriptionJob responsibilitiesReceptionist - Job DescriptionJob Title:AdministratorResponsible to:Senior Receptionist / Practice ManagerResponsible for:N/AJob Purpose:To ensure that the reception area of the Practice runs smoothly, provides a high level of service to patients, doctors, nurses and other members of the Practice teamDuties and ResponsibilitiesTelephone Duties1.Making appointments2.Taking requests for prescriptions from housebound patients3.Giving out results4.Ambulance transport bookings for on the day service5.Home visit requests6.Deal with general enquiries and complaints7.Contacting other providersReception Duties8.Register new patients and temporary residents, when required9.Greet and direct patients and visitors10.Making appointments11.Handing out prescriptions12.Ensure outstanding queries are explained and handed over to next shift, as necessary13.Respond to needs of doctors and nurses during surgery14.Collect payments from patients for non-NHS services15.Deal with general enquiries and complaintsFiling16.Filing and retrieving paperwork as requested (eg. Lloyd George envelopes)Prescriptions17.Dealing with requests for repeat prescriptions18.Raising prescriptions as per Practice protocols19.Dealing with queries relating to prescriptionsGeneral20.Input and extract information from Practice computer system21.Observe health and safety guidelines at all times22.Observe Confidentiality policy and guidelines at all times23.Maintaining security in accordance with practice protocols24.Maintain a good working knowledge of practice IT and Telephone systems25.Support the equality, diversity and rights of patients, carers and colleagues26.Have an overview/ responsibility of admin tasks (eg. cytology admin, recalls)27.Communicate effectively with team members and patients.28.General housekeeping (e.g. keeping reception and waiting areas tidy29.Any other reasonable duties as necessaryJob descriptionJob responsibilitiesReceptionist - Job DescriptionJob Title:AdministratorResponsible to:Senior Receptionist / Practice ManagerResponsible for:N/AJob Purpose:To ensure that the reception area of the Practice runs smoothly, provides a high level of service to patients, doctors, nurses and other members of the Practice teamDuties and ResponsibilitiesTelephone Duties1.Making appointments2.Taking requests for prescriptions from housebound patients3.Giving out results4.Ambulance transport bookings for on the day service5.Home visit requests6.Deal with general enquiries and complaints7.Contacting other providersReception Duties8.Register new patients and temporary residents, when required9.Greet and direct patients and visitors10.Making appointments11.Handing out prescriptions12.Ensure outstanding queries are explained and handed over to next shift, as necessary13.Respond to needs of doctors and nurses during surgery14.Collect payments from patients for non-NHS services15.Deal with general enquiries and complaintsFiling16.Filing and retrieving paperwork as requested (eg. Lloyd George envelopes)Prescriptions17.Dealing with requests for repeat prescriptions18.Raising prescriptions as per Practice protocols19.Dealing with queries relating to prescriptionsGeneral20.Input and extract information from Practice computer system21.Observe health and safety guidelines at all times22.Observe Confidentiality policy and guidelines at all times23.Maintaining security in accordance with practice protocols24.Maintain a good working knowledge of practice IT and Telephone systems25.Support the equality, diversity and rights of patients, carers and colleagues26.Have an overview/ responsibility of admin tasks (eg. cytology admin, recalls)27.Communicate effectively with team members and patients.28.General housekeeping (e.g. keeping reception and waiting areas tidy29.Any other reasonable duties as necessaryPerson SpecificationExperienceDesirable
  • Experience of working within the NHS
  • Experience of working in General Practice
  • Experience of working within GP Medical Reception
  • Experience of working as a medical secretary
KnowledgeDesirable
  • Knowledge of SystmOne
  • Health & Safety
BehavioursEssential
  • Smart, polite and confident
  • Planning and organising
  • Performing under pressure
  • Adaptability
  • Using initiative
  • Team working
  • Self motivated
  • Flexibility
  • Confidentiality
QualificationsEssential
  • Good standard of general education
Desirable
  • GCSE Mathematics C or above
  • GCSE English C or above
SkillsEssential
  • Excellent communication skills (Written and Oral)
  • IT skills Experience with Microsoft Office
  • Time Management and the ability to work to deadlines
  • Problem solving skills
  • Interpersonal skills
  • Ability to work under pressure
  • Ability to work to strict guidelines
Person SpecificationExperienceDesirable
  • Experience of working within the NHS
  • Experience of working in General Practice
  • Experience of working within GP Medical Reception
  • Experience of working as a medical secretary
KnowledgeDesirable
  • Knowledge of SystmOne
  • Health & Safety
BehavioursEssential
  • Smart, polite and confident
  • Planning and organising
  • Performing under pressure
  • Adaptability
  • Using initiative
  • Team working
  • Self motivated
  • Flexibility
  • Confidentiality
QualificationsEssential
  • Good standard of general education
Desirable
  • GCSE Mathematics C or above
  • GCSE English C or above
SkillsEssential
  • Excellent communication skills (Written and Oral)
  • IT skills Experience with Microsoft Office
  • Time Management and the ability to work to deadlines
  • Problem solving skills
  • Interpersonal skills
  • Ability to work under pressure
  • Ability to work to strict guidelines

NHS