IT Engineer - Worksop - 4x4 shift rotation, 2 days 7am-7pm, 2 nights 7pm - 7amStarting salary is £26,500IT Engineer, overview:This is an entry level position, however, you will be the first point of contact for addressing IT-related issues faced by end-users and will also help in supporting third-party software such as Amazon Connect, SharePoint, Azure etc. On-the-job training and mentoring will be provided.Duties of the IT Engineer include, but are not limited to:Manage technical support queues from triage to resolution by providing technical support and guidance to users, responding to inquiries and requests and completing them promptly.Troubleshoot and diagnose system problems and deploy solutions.Liaison with third parties and government systems to report and resolve issues reported by operations.Managing virtual endpoints and assets hosted in cloud architecture.Patching and vulnerability management for OS, firmware, networks and company applications.Assisting in the onboarding and offboarding of staff.Management of licenses, accounts and groups in Microsoft Office 365.Proactive monitoring for the health of live systems and carrying out Level 1 -3Following and enforcing IT security policies, ISO 27001 security standards and cyber insurance.Conduct regularly audits on systems, assets and access.As well as being familiar with Microsoft 365 applications, Azure AD and Intune admin, the successful IT Engineer will have:Knowledge of Cisco infrastructure tools and networking principles.Awareness of ITIL and cloud computing frameworks.Understanding of SQL & PowerShell, knowledge of other programming languages is preferential.Essential are robust investigation skills with a methodological approach to diagnosing, identifying and resolving issues, strong verbal and written communication skills and attention to detail when investigating, and reviewing issues, audits and performing tasks.Benefits for the IT Engineer include a starting salary of £26,500Holidays: 28 days per year (20+8) this increases by 1 per year up to 25 plus statsTraining: This is an entry level position and you will have plenty of on the job trainingPension: 5% employee contribution + 3% employer contributionGetting there: Free onsite parking, on a bus routeThe future: Stability & longevity, full order bookEnvironment: Supportive & friendly, open office working 24/7 in a world wide service and support providerTravail Employment Group is operating as an Employment Agency.
