Colleague Experience Specialist

Kingfisher

  • London
  • Contract
  • Full-time
  • 12 days ago
Overview:This is a 12 month FTC positionWe’re Kingfisher, A team made up of over 74,000 passionate people who bring Kingfisher - and all our other brands: B&Q, Screwfix, Brico Depot, Castorama and Koctas - to life. That’s right, we’re big, but we have ambitions to become even bigger and even better. We want to become the leading home improvement company and grow the largest community of home improvers in the world. And that’s where you come in.At Kingfisher our customers come from all walks of life, and so do we. We want to ensure that all colleagues, future colleagues, and applicants to Kingfisher are treated equally regardless of age, gender, marital or civil partnership status, colour, ethnic or national origin, culture, religious belief, philosophical belief, political opinion, disability, gender identity, gender expression or sexual orientation.We are open to flexible and agile working, both of hours and location. Therefore, we offer colleagues a blend of working from home and our offices, located in London, Southampton & Yeovil. Talk to us about how we can best support you!We are recruiting for a dedicated Colleague Engagement Specialist on a 12 month fixed term contract basis to develop and implement listening and engagement plans across our Kingfisher Group Functions. In this pivotal role, you’ll harness colleague insights and data to help shape Kingfisher as a truly Great Place to Work, evolve and own our engagement survey approach, and support managers in turning feedback into real actions that make a difference, as well as driving the delivery of colleague experience and engagement initiatives that make a real difference. What's the job?:
  • Own and evolve our engagement survey approach, making sure it runs smoothly and regularly. Be the go-to expert to help us get the most out of our tools.
  • Help managers understand feedback and turn it into meaningful action that drives ongoing improvement.
  • Keep teams updated with key findings and recommendations, tailored to different audiences. Create clear, compelling reports that highlight what we’re hearing from colleagues—easy to read, share, and act on.
  • Bring in fresh ideas and best practices from other organisations, networks, and forums to keep us learning and improving.
  • Act as the subject matter expert for all things engagement within the GF People Team.
  • Work closely with the wider GF People Team and Peoples Forum to identify colleague experience initiatives, that respond to our colleague listening and engagement insight, helping build a positive, inclusive workplace.
  • Use data (like PEAKON) and insight from partnering with our GF People Forum, to highlight what matters most to our people and help shape our Great Place to Work strategy.
What you'll bring:
  • Demonstrable project management experience
  • Proven success of collaborative working with a range of colleagues and teams
  • Experience using a range of innovative approaches to employee engagement Experience of evaluating data and translating trends into actionable and measurable interventions
  • Strong proficiency in Microsoft Office applications
  • Highly collaborative and open to listening to other people’s views
  • Strong communication, networking, observational and interpersonal skills
  • Understanding of employee engagement survey methodology & external market engagement insights
Be Customer Focussed – constantly improving our customers experience
  • I listen to my customers
  • I use available data to help make decisions
Be Human – acting with humanity and care
  • I do the right thing
  • I am respectful
Be Curious – thrive on learning, thinking beyond the obvious
  • I build and share new ideas
  • I try new things and share my learnings
Be Agile – working with trust, pace and agility
  • I have courage to be creative
  • Done is better than perfect, I aim for 80/20
Be Inclusive – acting inclusively in diverse teams to work together
  • I embrace allyship
  • I have self-awareness and a desire to learn
Be Accountable – championing the plan to deliver results and growth
  • I own my actions
  • I understand the Kingfisher plan and how it relates to my role
At Kingfisher, we value the perspectives that any new team members bring, and we want to hear from you. We encourage you to apply for one of our roles even if you do not feel you meet 100% of the requirements.In return, we offer an inclusive environment, where what you can achieve is limited only by your imagination! We encourage new ideas, actively support experimentation, and strive to build an environment where everyone can be their best self. Find out more about Diversity & Inclusion at KingfisherWe also offer a competitive benefits package and plenty of opportunities to stretch and grow your career.Interested? Great, apply now and help us to Power the Possible.#LI-KB1

Kingfisher