Castleford Store Crew (Part-Time)
FatFace
- Castleford, West Yorkshire
- Permanent
- Part-time
- To both greet and thank customers along with wishing them a fond farewell in a warm and friendly manner, ensuring they have had a memorable experience with us
- Provide exceptional service at all times utilising your knowledge to help our customers find the best products to suit them for in-store and multi-channel sales
- Efficient and attentive service at the tills ¿ processing sales, orders and refunds
- Processing deliveries and helping to get all of the replenishment and new stock onto the shop floor
- General housekeeping and tidying of the shop floor and back of house
- Keeping up to date with company activity and promotions
- Supporting floor moves, sale set ups and launches
- To abide by all FatFace policies and procedures
- Ensure GDPR procedures are adhered to at all times
- To deliver excellent customer service standards focussing on customer needs and satisfaction
- Passionate commitment and enthusiasm for the FatFace brand, exhibiting our brand vision and values through everything you do
- Align self to companies social and environmental mission and champion any actions that you can directly impact at all times
- Proactively provide a personal, genuine and authentic approach
- Acting with integrity, demonstrates a passion for, interest in and understanding of others
- Values and respects the team at all levels, getting on well with everyone around you
- Play an active and positive part in the team by embracing every opportunity to be a part of what¿s going on
- Ability to enhance relationships with appropriate use of humour and tailoring your approach for each individual interaction
- Proactively offer customer alternative ways to buy across our whole multichannel proposition
- Proactively deliver on all operational standards to maintain expected requirements across all core components including handling deliveries, VM, health and safety, general housekeeping and stock replenishment
- Experience in a customer service environment is desirable but not essential
- Excellent interpersonal and communication skills
- Positive can-do attitude
- Ability to work productively in a high-pressure environment
- Confidence in taking the initiative and working under own direction at times
- Team player
- Great time management
- 25 days holiday plus bank holidays
- Generous monthly discount allowance
- Perkbox our online platform to use from day one (this includes amazing online discounts, home workouts, wellbeing content, popular brand discounts e.c.t)
- THRIVE ¿ Our learning management system- access from day one with 1000¿s of pieces of learning
- Dental Insurance (employee funded)
- Pension scheme
- EAP support around the clock- UNUM/Retail Trust/ Fashion Textiles Support
- Sick pay allowances
- Sabbatical leave in line with service
- Enhanced Family Friendly polices i.e. Maternity Leave
- Refer a friend scheme