Customer Success Executive

Serve First CX Limited

  • Milton Keynes
  • Permanent
  • Full-time
  • 5 days ago
  • Apply easily
About Serve FirstServe First is redefining how businesses deliver exceptional customer experiences.We don't just collect feedback we turn it into actionable insights, ready-made plans and automated workflows that help frontline teams respond faster, smarter and more effectively that their competition.Our AI-powered platform is trusted by some of the UK and Europes leading enterprise brands.Following our recent £4.6m funding round we are now scaling fast across the UK, EU and US.Our ValuesOur culture drives our success, we live by these four key principles:
  • Customer First we place the customer at the heart of every decision
  • Integrity Always we act with honesty, transparency and accountability
  • Innovate & Simplify we challenge the status quo and seek smarter ways to work
  • One Team, Act Fast we collaborate seamlessly, move quickly and deliver results
The RoleWere hiring a proactive, and organised Customer Success Executive to manage our enterprise brand client relationships, drive programme success and identify client opportunities for growth.Reporting to the Operations Manager, this role will is pivotal to ensuring high client satisfaction and minimising churn.Specifically, this role will:
  • Build and maintain strategic relationships with enterprise brands, ensuring ongoing satisfaction and retention.
  • Act as a trusted advisor to clients, helping them to maximise value from the platform and programmes
  • Identify and respond to upsell opportunities within clients and work closely with the sales teams to convert them
  • Support client onboarding, ensuring programmes are rolled out smoothly and aligned with client objectives
  • Deliver insights and interpret customer data to guide clients in achieving their KPIs and objectives
  • Provide escalation support when required by the Customer Support Team
  • Ensure compliance with all SLAs and client commitments
  • Collaborate closely with cross functional teams to improve client experience and drive business growth
About YouWere looking for someone who shares our values and thrives in a fast paced, client focused environment.Skills
  • 1 to 3 years experience in Customer Success or Account Management
  • Experience managing or supporting enterprise level accounts
  • Experience of Hubspot or similar CRM tools an advantage
  • Excellent written and verbal communication skills, able to communicate at both C-Suite and Store Manager level
  • Highly organised, deadline driven and detail oriented
  • Proactive problem solver with a client first mindset
  • Collaborative, keen to learn and commercially aware
  • Must be able to work onsite in Milton Keynes as well as travelling around the UK to visit client sites
Why Join Serve First?
  • Rapidly growing, fully funded UK tech startup
  • Competitive salary plus commission linked to client retention
  • Hybrid working with HQ in Milton Keynes
  • Dedicated learning & development budget
  • Clear career progression opportunities
  • High-trust, values-led culture where your impact will be visible and recognised

Serve First CX Limited