Customer Liaison Representative

• Meet and greet customers

• User registration

• Manage the Booking System

• Source availability of rooms/desks for customers/groups

• Book desks/rooms for customers/groups

• Respond to the Link shared email inbox

• Manage no show information on a daily basis

• Assist Link users with Kiosk booking system (how to book)

• Special Requirements - ergonomic chairs etc

• Support PEEPS - provision of evac chairs when requested

• Query Response

• Monitoring of office Consumables

• Maintain updated signage around facilities using templates

• Floor Walk, keeping the facility tidy, including filling/emptying of the dishwashers (where installed)

• Daily morning and afternoon check of all printers

• Daily morning and afternoon checks of rooms

• Daily morning and afternoon checks of desks

• Control Special Equipment - Jabra, ergonomic chairs, flip chart etc

• Report maintenance issues 2000

• Assist with set up of AV equipment

• Troubleshoot technical problems

• Report IT issues to DXC

• Report security issues to Control room

• Report AV issues to Visavvvi

• Fire Marshall

• First Aid

• Support Continuous Improvement activities

• Daily Handover to Security (end of day process)

• Issuing of temporary daily security passes

• Familiarise new visitors to the building and how the areas function

• Escalate any booking conflicts to the BAES nominated point of contact for the area and re allocate resources (desks / rooms) as instructed

• Control security access from reception desk where appropriate

• When requested, escort visitors from the main gate

• Reconfigure furniture and movable walls in line with booking requirements

• Organise post collection and sign for delivery parcels

• Support Security department to undertake audits and resolve conflicts

• Be 1st point of contact for all calls and correspondence relating to desk and room bookings

• Support hospitality bookings for the building (deliveries and collection)

• Help / advise redistribution of food across neighbouring outlets dependant on building occupancy levels
• Top up tea and coffee provisions and coffee machines and keep the area clean and tidy

• Demonstrated ability to contribute as a member of a team to achieve positive outcomes and provide quality service to customers

• Demonstrated organisational and time management skills, including the ability to manage competing priorities, monitor and co-ordinate a range of prescribed processes, to achieve tight deadlines and desired outcomes with due regard to accuracy

• Knowledge of Workplace Health and Safety (WH&S) Practises and Policies

• Proven ability to provide a high level of customer service

• Acceptable level of Interpersonal and communication skills, with the ability to liaise with customers and staff at all levels in both written and spoken English

• Previous knowledge of skype is desirable, but not essential

• Previous knowledge of Microsoft systems (word, excel ect) desired but not essential

• Computer Proficiency

• Ability to work independently if needed

• At least 2 years of a training background or customer service role is desirable

• Previous knowledge of desk booking systems is also desirable but not essential

• Smart, presentable and a professional appearance, work uniform always clean and pressed

• Hygienic to the highest standards

• Well organised with the ability to prioritise workloads

• The ability to multitask and work in a fast-paced environment

• Personable and approachable

• Must have a flexible approach

• Good communication skills in both verbal and written formats

• Must be willing to undertake further training if needed

Mitie