Road Based Supervisor - Secure Mental Health
- Gloucester
- £14.64 per hour
- Permanent
- Full-time
- Business Performance and Service Delivery – Deliver excellent customer service by ensuring the prompt departure of Ambulance Care Assistants from base.
- Compliance – Assist the Compliance Team with Health and Safety base checks to ensure that the base and any equipment is fully compliant at all times.
- Fleet – Liaise with the Fleet supervisor to ensure that all vehicles are suitable for road use and undertake vehicle checks to ensure that performance and hygiene is optimal.
- Data Management – Ensure that personal data management systems are kept up to date with all employees’ details to ensure the accuracy of payroll and annual leave.
- KPI’s – Support the Contract Manager with delivery of KPI’s, providing innovative ideas for improvement.
- People Management – Conduct probationary reviews with Ambulance Care Assistants in line with Company policy.
- Employee Relations Support – Complete thorough and fair investigations prior to disciplinary, delivering a succinct and solid case to the disciplinary chair when completed.
- Sickness and Leave – Ensure that sickness absence is kept up to date and identify potential avenues for cover in the event of high levels of sickness.
- Recruitment – Participate in recruitment and selection processes, ensuring personal adherence to policies and procedures.
- Training – Ensure all areas of the contract deliver excellent patient service by delivering Annual Skills Development training and conducting driving assessments as and when required.
- Ad-hoc – Conduct property risk assessments as and when required to ensure safe and suitable access for Ambulance Crews.
- Health and Safety – Ensure that the workplace is safe for everyone by taking reasonable care not to do anything that might endanger you or others.
- Diversity – Be an ambassador for diversity.
- Hours and Environment – Be visible and maintain a physical presence across the contract.
- Experience of working in a highly regulated, complex business, with an understanding of healthcare logistics (patient transport service experience preferred).
- Passion for patient care and delivering a highly effective service.
- Excellent communication skills, both written and verbal, with proven ability to engage at all levels within an organisation.
- High level of commercial awareness with proven experience in achieving KPI’s within a highly regulated industry.
- Strong problem-solving skills.
- Ability to coach and guide.
- Excellent organisational skills with proven ability to multi-task and prioritise, as required.
- Meticulous attention to detail.
- Ability to stay calm under pressure and use initiative.