Senior Pensions Specialist
Smart Pension
- London
- £70,000-80,000 per year
- Permanent
- Full-time
- Contributes to Operations business plan and leadership of the Technical Operations team.
- Provides clear, simple and accurate technical guidance and training to customer service resources and broader stakeholders as required, demonstrating sound business acumen.
- Works closely on business development to shape the design and implementation of operational change to ensure a customer centric solution and easy user experience through testing, business readiness assessment and writing robust procedures.
- Investigates and reviews customer complaints, issues and contentious cases to ensure fair customer outcomes in accordance with regulatory requirements and company policy.
- Interprets and implements regulatory change into operational policy and procedures, influencing Proposition and Development colleagues as appropriate.
- Operates within a framework that demonstrates robust control to deliver safe and appropriate customer outcomes through oversight of process and quality, business continuity, data security, resource management, risk and audit.
- Responsible for assessing, controlling and mitigating operational risks relating to customer experience and compliance.
- Contributes to a culture of continuous improvement, focused on enhancing the end to end customer experience and managing operations expenses.
- Engagement on business strategy and how it could impact team and customer outcomes.
- Facilitates change through personal commitment and leadership of others.
- Maintains an appropriate level of functional and technical expertise.
- Provides cover for and supports the management team.
- At least 5 years’ experience in DC pensions (qualification required).
- Knowledge of DC pensions regulatory obligation.
- Customer centric mindset.
- Experience of managing people.
- Professional and accountability, projects credibility.
- Ability to make autonomous decisions, making use of the escalation process by exceptionStrong interpersonal, people and influencing skill.
- Agility and willingness to ‘roll sleeves up’ to achieve goals.
- Creative problem solver with strong planning and decision-making skills.
- Accepts and tackles demanding and changing goals with enthusiasm.
- 25 days’ holiday per year, increasing with length of service.
- £500 annual training budget to spend on your professional development
- Extensive private healthcare, including dental, eyecare and EAP
- Enhanced sick leave (three months’ pay per year)
- Enhanced maternity and paternity (maternity – 6 months fully paid/paternity – 3 weeks fully paid)
- Death in service insurance cover
- Fully-paid five-week sabbatical after five years of employment
- In office wellbeing, such as manicures, massages and barbers. We also serve free lunch, breakfasts and social drinks weekly.
- Smart employees also enjoy a 50% discount on orders from our sister company Arena Flowers, Britain's most ethical florist. They offer unique hand-tied bouquets, luxury flowers, letterbox flowers, plants and gifts to spend on friends and loved ones or even for yourself.