Mortuary and Bereavement Officer

NHS

  • Llantrisant, Rhondda Cynon Taf
  • £25,313-26,999 per year
  • Permanent
  • Full-time
  • 3 hours ago
An exciting opportunity has arisen within the Pathology Department at Cwm Taf Morgannwg for full time Mortuary and Bereavement support officers who will be trained to work across the health board sites.The post-holder will undertake a range of duties and contribute to the efficient and effective running of the mortuary service, working under their own initiative and prioritising their own workload to ensure the smooth running of a very busy service and become an integral member of the teamThe applicant should have a good standard of general education and excellent written and verbal communication skills. Applicants should be able to demonstrate an attention to detail and an ability to learn new tasks. They will need to have a sound knowledge of a range of Microsoft office packages. An understanding of customer care and meeting the needs of the general public is necessary for this position, therefore an excellent telephone and communication manner will need to be demonstrated.Welsh Skills Desirable: This post is advertised as Welsh Desirable. This doesn't mean essential; whilst the candidate doesn't need to have skills in Welsh, we'll consider it an advantage when short-listing and selecting candidates. This isn't 'fluency', just Speaking & Listening skills at Level 3 (equivalent to CEFR B2) or above. Level 3 means basic conversations with patients about their everyday health. For more information, see 'Welsh Language Guidance' in the documents right at the bottom.Main duties of the jobOrganise and co-ordinate the daily caseload to ensure that required tasks are undertaken and completed in a timely manner.Receive and release of bodies, ensuring that they meet quality standards of identification and documentation as defined in Standard Operating Procedures.Prepare and measure bodies. Prepare and lay out bodies in the viewing facility to be viewed by relatives, friends or police.Deal with telephone and other enquiries relating to the service both from inside and outside the UHB, dealing with queries efficiently and politely.Liaise with the Medical Examiner Service and doctors to ensure the completion of death certificates as required.Maintain high standards of hygiene within the mortuary and associated areas.Clean and disinfect equipment and report any problems to the departmental manager. Undertake assessment of infection risks on bodies received in the mortuary.Drive the mortuary's private ambulance in accordance with the provision of the service.Ensure the secure keeping of the department's private ambulance vehicle and fuel charge card.About usCwm Taf Morgannwg (CTM) University Health Board, part of NHS Wales, serves a large population across a diverse and beautiful region, steeped in history and heritage. With nearly 13,500 staff, our health board is one of Wales's largest employers.Together, we are Team CTM; a workforce dedicated to offering excellent patient care and support to the 450,000 people across our three regions, Bridgend, Merthyr Tydfil, and Rhondda Cynon Taf. We operate three District General hospitals, several community hospitals, primary and community care facilities.CTM's location offers the best of South Wales, just 20 minutes from Cardiff's vibrant city life, the natural beauty of the Brecon Beacons, and the serene coastline at Ogmore. Whether you enjoy lively urban amenities, peaceful countryside, or seaside escapes, our location makes an ideal setting for both work and personal life.Our CTM 2030 Strategy--Our Health, Our Future--focuses on uniting our region around shared health and wellbeing goals. Our values guide us daily:o We listen, learn, and improveo We treat everyone with respecto We work together as one teamCTM employees enjoy benefits including; a leading pension, generous leave, flexible work, career growth, and access to ongoing learning and development.At CTM, you'll find a welcoming, team-oriented workplace that values diversity and compassion, where you can take pride in your work and the difference it makes.DetailsDate posted04 September 2025Pay schemeAgenda for changeBandBand 3Salary£25,313 to £26,999 a year per annumContractPermanentWorking patternFull-timeReference number110-ACS234-0925Job locationsRoyal Glamorgan HospitalYnysmaerdyLlantrisantCF72 8XRJob descriptionJob responsibilitiesYou will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac. Job descriptionJob responsibilitiesYou will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.Person SpecificationQualificationsEssential
  • NVQ Level 2 in Customer Service or possess equivalent qualification or demonstrate skills, knowledge and experience to equivalency.
KnowledgeEssential
  • Knowledge and understanding of death registration and statutory duties.
  • Knowledge and understanding of Medical Examiners Office.
  • Knowledge of the Human Tissue Authority (HTA) structures.
  • Knowledge of customs of other faiths and ethnic groups surrounding death.
ExperienceEssential
  • Experience of working in the care of the deceased.
  • Proven record of excellent communication skills.
Desirable
  • Proven record of working in the care of the deceased.
  • Experience record of working with distressed and bereaved clients.
AptitudeEssential
  • Excellent telephone and communication skills.
  • Good time management and organisational skills.
  • Must be able to drive as role requires post holder to drive private ambulance.
  • Ability to demonstrate compassion and empathy when dealing with the deceased and their relatives.
  • Good general literacy and numeracy skills.
  • Ability to work as part of a team and on own initiative with minimum supervision.
Desirable
  • Welsh language speaking/listening skills at Level 3 or above
ValuesEssential
  • Ability to work independently as well as part of a team.
  • Ability to prioritise competing demands.
OtherEssential
  • Ability to travel within geographical area in a timely manner.
Person SpecificationQualificationsEssential
  • NVQ Level 2 in Customer Service or possess equivalent qualification or demonstrate skills, knowledge and experience to equivalency.
KnowledgeEssential
  • Knowledge and understanding of death registration and statutory duties.
  • Knowledge and understanding of Medical Examiners Office.
  • Knowledge of the Human Tissue Authority (HTA) structures.
  • Knowledge of customs of other faiths and ethnic groups surrounding death.
ExperienceEssential
  • Experience of working in the care of the deceased.
  • Proven record of excellent communication skills.
Desirable
  • Proven record of working in the care of the deceased.
  • Experience record of working with distressed and bereaved clients.
AptitudeEssential
  • Excellent telephone and communication skills.
  • Good time management and organisational skills.
  • Must be able to drive as role requires post holder to drive private ambulance.
  • Ability to demonstrate compassion and empathy when dealing with the deceased and their relatives.
  • Good general literacy and numeracy skills.
  • Ability to work as part of a team and on own initiative with minimum supervision.
Desirable
  • Welsh language speaking/listening skills at Level 3 or above
ValuesEssential
  • Ability to work independently as well as part of a team.
  • Ability to prioritise competing demands.
OtherEssential
  • Ability to travel within geographical area in a timely manner.

NHS