Infrastructure Technical Leader

T-Tech

  • London
  • £50,000-60,000 per year
  • Permanent
  • Full-time
  • 20 days ago
  • Apply easily
We are looking for an experienced Infrastructure Team Lead who’s ready to inspire, guide, and grow a team of talented engineers. In this role, you’ll take ownership of managing and developing the team while ensuring our clients’ infrastructure environments are running at their very best.You’ll be working hand-in-hand with clients, project teams, and the Service Desk, making sure services are delivered seamlessly and to the highest standard. Customer satisfaction will be at the heart of everything you do.This isn’t just a leadership role — it’s a chance to stay hands-on, solve complex technical challenges, and lead by example. You’ll balance team management with technical contribution, making a real impact both behind the scenes and directly with clients.What You’ll Be Doing as Infrastructure Team LeadAs our Infrastructure Team Lead, you’ll be at the heart of driving technical excellence and shaping how we deliver services to our clients. This is a leadership role with real impact — blending people management, process improvement, and hands-on technical expertise.Lead & Inspire
  • Coach and develop a talented team of engineers, helping them hit their goals and grow their careers.
  • Build a culture of accountability, empowerment, and high performance.
  • Keep the team connected with daily huddles and weekly meetings, ensuring everyone’s aligned and supported.
  • Own team planning — from rotas and holidays to KPIs and performance reviews.
Make Things Better, Every Day
  • Refine and improve processes, keeping us in line with ITIL best practice.
  • Spot recurring issues and lead problem management to create lasting solutions.
  • Oversee project handovers, ensuring smooth transitions and zero surprises.
  • Use data and ticket analysis to identify trends and drive continuous improvement.
Be the Go-To Problem Solver
  • Act as the escalation point for complex technical issues (Tier 3–4).
  • Diagnose and fix problems, ensuring solutions are effective and robust.
  • Keep services running smoothly by managing ticket queues and escalations.
  • Handle major incidents with confidence, coordinating teams and keeping communication clear.
Shape Our Platforms
  • Monitor, manage, and enhance both our own and our clients’ cloud environments.
  • Implement tools and processes that boost automation, efficiency, and reliability.
  • Stay ahead of the curve, recommending and deploying improvements to infrastructure and operations.
Drive Customer Success
  • Be the face of calm and competence when issues arise, ensuring customers feel supported and valued.
  • Resolve escalations quickly and rebuild trust when things get tough.
  • Keep customer satisfaction at the centre of everything you do.
Grow Yourself & Others
  • Keep your own skills sharp through training, certifications, and curiosity.
  • Mentor engineers across the business, helping them develop technical depth and confidence.
  • Share knowledge, encourage learning, and lift the whole team.
What We’re Looking ForQualifications (preferred but not essential):
  • Degree in a relevant subject plus MCP Server or Enterprise Administrator qualification
  • MCSA or MCSE (Server)
  • Azure, Office 365, and Windows 10/11 certifications
Experience:
  • 3+ years in IT support, including at least 1 year with a service provider
  • Managing servers for organisations of 50+ users
  • ITIL environment experience
  • Azure, VMware & vSphere (creating/implementing virtual servers)
  • FortiGate or Cisco networking
  • Layer 3 networking and subnet routing
  • Microsoft Exchange 2016–2019 or Office 365 (migration/installation)
Skills & Qualities:
  • Exceptional customer service and problem-solving ability
  • Strong attention to detail and quality focus
  • Excellent written and verbal communication
  • Ability to work under pressure and manage multiple tasks
About T-TechT-Tech is a fast-growing IT Consultancy, Support and Cloud Service providers in the UK, serving SMEs in the Accountancy and Professional Services sector. Our customers demand and deserve great proactive service and responsive support. We understand how important it is to optimise day-to-day operations and we help our customers embrace innovation and drive growth. We do that by showing them how to cut risk, improve productivity and leverage IT to gain competitive advantage. At T-Tech, we’re about keeping UK business up and running, resolving problems quickly, providing personal attention and providing our customers with reliable IT support when they need it.Our business focuses on 6 areas of service: Business Consultancy; IT Support; Technical Consultancy; Cloud, Networks & Security; Intelligent Automation; and Communications.At T-Tech, our values are core to who we are; we promote and live these in all areas of our work to give our team and our clients the best experience of T-Tech:
  • Service Centric- We put our customers at the heart of what we do. We are accountable for our actions and honour our commitments. We go the extra mile.
  • United- We succeed as a team, pulling together to achieve our goals. We understand and respect others’ views and perspectives. We communicate openly with each other, sharing, challenging and supporting
  • High Standards - We take pride in the quality of our work. To give our best, we plan thoroughly and strive continually to improve our effectiveness. We have a thirst for knowledge to enable us to learn and improve.
  • We are Agile…in our thoughts and actions, anticipating and adapting quickly to new opportunities and situations. We manage changing priorities to work flexibly and with resilience.
Requirements
  • Preferably degree educated in a relevant subject plus at least 1 MCP Server qualification
  • ITIL 4 Certified
  • Recent Microsoft (Office 365 and Azure), VMWARE or other Professional Certifications to show technical growth and learning Proven evidence of attending or completing Management or Leadership Courses
  • A minimum of 5 years working in IT support in a Senior capacity at least one of which working for a service provider
  • Proven experience of managing Infrastructures on Premises and Cloud
  • Experience of working in an ITIL environment
  • Track record of leading change and process improvement
Benefits
  • Competitive salary depending on your experience and skills
  • 23 days’ annual holiday plus public holidays plus your birthday!
  • Learning environment working alongside experts in the latest technologies
  • Special focus on training and development
  • Social committee that organises quarterly social events (karting, bowling, pizza evenings and other exciting events)
  • A vibrant London office and opportunities for home working
  • Exceptional career progression opportunities

T-Tech