Sales Administrator / Customer Retention Advisor
- Croydon, Greater London
- £32,000 per year
- Permanent
- Full-time
Location: Croydon, Surrey
Hours: Monday - Friday, 9am - 6pm (1-hour lunch)
Family-Run Car Dealership,Our client, a family-run car dealership in Croydon, is seeking an organised Sales Administrator / Customer Retention Specialist to join their Sales team based in Croydon. Passionate about delivering excellent customer service, they pride themselves on honesty, transparency, and exceptional standards.This is a fantastic opportunity to shape a key role in a growing business, working in a supportive, target-driven environment with ongoing training provided.Key Responsibilities:
- Make outbound retention calls to existing customers to encourage vehicle upgrades.
- Manage plate transfers, clear HPI checks, and create vehicle packs.
- Day to day Sales Administration
- Perform general office duties to support the sales team.
- Maintain accurate customer data and ensure compliance with FCA regulations (training provided).
- Organised with excellent phone communication skills.
- Confident working in a fast-paced, team-oriented environment.
- Ability to manage multiple computer applications and databases (training provided).
- Motor trade experience desirable but not essential; telesales/call centre experience welcome.
- Enthusiastic, proactive, and eager to meet targets.
- Full-time, Monday - Friday, 9am - 6pm with a 1-hour lunch break.
- £32,000 annual salary.
- Based in Croydon, Surrey.